Cloud Telephony Phone Systems By West Pier
We are an Avaya Tier 1 Cloud Partner - Call
0344 264 5522 if you want to discuss
Avaya Cloud Office.
What is a cloud phone system?
In short, moving to a cloud phone system, hosted PBX or hosted VoIP communications platform means you move all or most of your telephony hardware and software (and the resources required to manage it) from your business site to a secure, reliable cloud data centre, eliminating the need for an on-premise PBX phone system.
If you are considering looking at a cloud phone system or hosted PBX or VoIP platform then you may know exactly what the advantages and benefits are over an on-premise system.
A cloud-based phone system offers mobile apps, online meetings, business SMS and even cloud contact centre.
A cloud phone system, hosted PBX and hosted VoIP system allow you to manage all of your business communications with your computer or mobile device from any location in the world.
There's no additional hardware necessary and you can very easily add-on any functionality you require. The simplified and flexible billing allows you to only pay for what you need.
What is the difference between a cloud telephony solution and a hosted PBX / hosted VoIP telephony solution? A cloud phone system means all communication software and hardware is located off-site with nothing required
on your laptop or in your office.
A `hosted` communication solution is exactly the same as a cloud telephony solution with the addition that some extra software or hardware may be required (or optional) in your office or on your laptop to
complement the advantages and features already offered by your solution.
RingCentral and Avaya are the #1 leaders in cloud telephony and call centre software for companies in the UK and around the world,
trusted by over 144 million people.
Avaya Cloud Office
Avaya Cloud Office changes the way your organisation works for the better by simplifying the way you chat, collaborate, and meet. Users gain increased control over their communications and the solution is intuitive, allowing access from a phone, a browser or mobile device (e.g. mobile or tablet).
West Pier is an official provider of
Avaya Cloud Office.
Avaya Cloud Office is a new cloud-based UCaaS platform with telephony capabilities (and much more) that allows you to
utilise Avaya's award winning endpoints. It is powered by the Gartner leading RingCentral platform and has many of your favourite Avaya features added in.
Avaya Cloud Office
will give you and your employees a unified way to make phone calls, write messages, collaborate, attend video conferences, and more. It streamlines your office communication
into one simple service. As a small or mid-sized business, you won't have to worry about important updates getting buried in your employees' inboxes, travelling for every
client meeting, or missing important phone calls. With the
Avaya Cloud Office system, you can keep your employees informed and stay connected with each other at all times.
Pricing:
Avaya Cloud Office pricing is simple to understand and will help simplify your billing. Just pick the pricing plan that best suites each user needs.
The table below shows monthly and annual pricing per user. You can save up to 38% annually by choosing to pay annually upfront.
Existing Avaya users get their first 2 months free and 25% off all licencing when purchasing a 2 year (or longer) contract.
Want an Avaya Cloud Office phone system demo?
Please get in touch on 0344 264 5522 or Email Us
or Live Chat
RingCentral Office Cloud Phone System
The
RingCentral Office cloud phone system was voted UCaaS 2019 Gartner Magic Quandrant World Leader beating competition such as 8x8. The
RingCentral Office cloud phone system integrates seamlessly with almost all native software on your staff's computers and devices.
The main advantage is the speed, flexibility and ease in how
RingCentral cloud telephony software can help you setup an entire office for a company in less than 24 hours.
RingCentral can provide everything you need including video conferencing and award-winning cloud contact centre software for call centres around the world.
RingCentral cloud telephony software integrates with popular native software including Microsoft Teams / Skype For Business and Salesforce, plus many more.
Want a RingCentral Office cloud phone system demo?
Please get in touch on 0344 264 5522 or Email Us
or Live Chat
All Our Cloud and Hosted Telephony Products:
Mid-Market and Enterprise
Features:
Additional Option: ○
Included: ✔
Not Included: ✘
Click here to find a hosted and cloud phone system in your area >>
Click here to find the award-winning Avaya IP Office phone system in your area >>
Click here if you are looking for an on-premise telephone system >>
What is the advantage of a cloud / hosted phone system?
The advantages of moving to a cloud-based or hosted PBX or VoIP phone system are numerous. The typical burdens of onsite/on-premise PBX telephone systems which include maintenance, disaster recovery and storage space to name a few are passed on to your provider.
- Office space is freed up as servers and other hardware is hosed offsite by a 3rd party.
- Security, disaster recovery and phone maintenance is handled off site by external resources allowing for organisations to focus on other core business areas.
- Hosted and cloud based phone systems are highly scalable and therefore highly responsive to the growth or reduction of employees/extensions.
- The large start-up costs associated are eliminated as companies switch from a CAPEX to an OPEX model.
- Moving to the cloud reduces the energy bills incurred by hosting hardware on site.
- Call costs are reduced by switching from an ISDN connection to SIP.
- A move to cloud and hosted telephony allows for easier sharing of information between staff members across sites or on the move.
- A hosted and cloud based phone system can be set up to sync with your online systems as a reliable back up if your system goes down increasing business continuity.
- In summary hosted solutions have some advantages over on premises systems however in the long term the total cost of ownership can be much higher.
Cloud/Hosted, On Premises or Hybrid
RingCentral and Avaya Cloud Office Phone Systems from West Pier
If you are considering Avaya Cloud Office or a RingCentral Office cloud phone system then you have come to the right place.
West Pier are a highly trusted Avaya partner and we have been working with the technology giant for over 20 years supplying and maintaining the communications for the some of the largest companies in the UK including Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.
Multi-award winning Avaya is trusted by over 144 million people and used by some of the largest companies in the world. The Avaya Cloud Office is the latest award-winning solution to complement Avaya's extensive portfolio. Avaya Cloud Office is built on the robust Avaya IP Office technology as a foundation.
The RingCentral Office cloud phone system is the Gartner Magic Quadrant world leader for 2019, and has won this award for several years in a row. It is trusted as a cloud phone system by over 350000 companies world-wide, and integrates seamlessly with Google G-Suite, Microsoft Teams, Zoom, Salesforce and most other software. RingCentral also offers a contact centre for Microsoft Teams and Zoom.
There are currently only eight Avaya partners in the UK approved to sell hosted Avaya telephone systems directly to the UK market. West Pier is one of these partners due to our expertise, accreditation and close relationship with Avaya. All our engineers around the country are highly qualified with the latest Avaya accreditation and training. We take great pride in being an Avaya specialist and the trust Avaya have in our ability to deliver their
Avaya IP Office and
Aura Communication Manager in a hosted Avaya telephone system format, allowing us to regularly host events at Avaya's London city centre prestigious Tower 42 office in conjunction with Avaya, detailing our
hosted Avaya telephone system solution, so you can be assured that we work very closely with them.
Our RingCentral Office cloud phone system, hosted Avaya IP Office and Aura Communication Manager solutions are based on a multi-Instance architecture which means you do not share the solution with anyone else and every feature within the solution is available for you to use. The cloud phone system solution is uncontended and unrestricted.
Existing Avaya Customer?
- Investment Protection. Where possible migrate your existing licenses and reduce your opex, re-use existing digital or VoIP handsets. Retain these assets if you decide to end your contract, avoid business disruption and change with improved continuity in user and customer experience.
Benefits of cloud phone system:
- No feature limitations. Our multi-instance architecture differentiates us from the competition, you will receive every feature possible within the IP Office solution unlike most BroadSoft based solutions.
- Flexibility in deployment. The hosted Avaya IP Office solution can be adapted to your business requirements. Partial cloud or full cloud with flexible disaster recovery and deployment options such as working with older cabling technologies or local backup hardware onsite.
- CRM Integration. Stratus's multi-tenant architecture allows the solution to integrate with a much higher number of CRM systems and 3rd party application than most hosted telephony solutions on the market.
- Mobile working. Employees that are not on site can make or receive calls with their mobile phones, tablets and other portable devices regardless of location.
- Reduced Ownership Costs. Hosted Avaya IP Office phone systems are 20% cheaper to own and maintain than its competitors.
- Unified Communications. Separate data, voice, and video networks are bought together on to one easy to use platform.
- Contact Centre Features. Improved reporting and integration with Text, IM, Email, Voice or Social Media help improve contact centre customer service and agency efficiency.
- Scalability. The ability to easily add or remove extensions to reflect the size of a business is a useful feature of our Stratus cloud solution.
Tenant Based vs Multi Instance
West Pier offer both the Avaya IP Office and Avaya Aura Communication Manager communication solutions in a multi instance hosted Avaya telephone system format.
Multi instance architecture uses one software application instance per client and has a range of benefits to it's users.
LG-Ericsson iPECS Phone System
West Pier offers LG-Ericsson iPECS telephony solutions in a multi instance hosted format.
Multi instance architecture uses one software application instance per client and has a range of benefits to it's users.
Why choose iPECS as your hosted telephony solution?
iPECS Cloud / Hosted Telephony Solution
If you would like to discuss our cloud and hosted telephony solutions or have any questions please call us on 0344 264 5522 or please email us.