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8X8 (8 By 8) Cloud Phone System

West Pier is an official 8x8 phone system partner serving the UK and the global market.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

8X8 (8 By 8) Cloud Phone System


8X8 Phone System Overview

8x8 is transforming the future of business communications. By integrating voice, video, chat, contact centre, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, 8x8 is ensuring people are more connected and productive no matter where they are in the world. The 8x8 phone system is a 9-Time Gartner Magic Quadrant Leader for UCaaS, Worldwide.


Why 8x8

A single cloud platform for voice, video, chat and contact centre. Empower your teams to connect, collaborate and delight your customers. With an 8x8 cloud phone system and unified communications solution you can mix and match service plans to user requirements and create a communications solution that is tailored for your business.

Start by addressing the immediate communications need. Turn on other parts of the 8x8 platform when you are ready. Bringing all your communications capabilities onto one platform means that you can stop paying for, administering, and maintaining other communication services. It also means that the data from your various communication channels is available in one place. With complete, comprehensive, relevant data becoming easily accessible, you can take advantage of the advanced analytics and machine learning/AI capabilities to deliver operational efficiency and lower costs through automation.


8x8 Business Cloud Phone System

Make your phones work smarter. Leverage cloud PBX to more effectively onboard employees, manage and scale your voice services.


8x8 Video Conferencing

The best video conferencing solution for businesses of any size. Fully secure, reliable, packed with features and ridiculously simple to use.


8x8 Team Chat

Connect teams in an instant with 8x8's business chat. Easily access your conversations with your contacts, whether they are your colleagues on the same phone system or an external chat application.

8x8 Contact Centre

A complete cloud contact centre solution that makes it easy to connect and collaborate with clients, employees, and customers across voice and digital channels.


8x8 Voice for Microsoft Teams

A cloud-based PBX-to-PBX integration with Microsoft Phone System, which creates a seamless, behind-the-scenes integration of 8x8 Work phone service into Microsoft Teams.


8x8 App & Software Integrations

Bring voice, video and chat to the applications you use every day.

Enable comprehensive communications for your business.

  • Optimise your organisation's total cost of ownership by giving each user the exact features needed for the job.
  • Eliminate organisational silos with full analytics and collaboration between contact centre agents and functional area experts.
  • Single administration tool for system setup, with user and data management.
  • Combine call, directory, video conferencing, chat and contact centre in a single license.



Secure & Compliant


8x8 cloud phone and unified communications solution

8x8 protects your business using the highest levels of data security, privacy, and compliance - verified by 3rd party security and compliance certifications.




Integrated


8x8 cloud phone and unified communications solution

One platform with business phone, video conferencing, chat, contact centre and APIs for secure, reliable communications that keep your business ready, responsive, and resilient.




Reliable


8x8 cloud phone and unified communications solution

8x8's platform and patented technology delivers a consistent end-user experience over inconsistent networks, supported by an end-to-end SLA that covers both uptime and call quality.




Insightful


8x8 cloud phone and unified communications solution

From call activity reporting to AI-driven speech analytics and virtual agents, 8x8's unique ability to bring together and analyse data from across all your communication touch points provides unique insights that drive productivity improvements, cost savings and revenue growth.






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If you would like to discuss our 8X8 (8 By 8) Cloud Phone System or have any questions please call us on 0344 264 5522 or please email us.





Cloud telephony

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.




Cloud telephony, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.




West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570