Hosted Ericsson-LG iPECS and Cloud Telephony

What is Cirrus?

Our Cirrus hosted (cloud) telephony solution is powered by Ericsson-LG's iPECS UCP (Unified Communications Platform). It delivers all the features you know and love from an on-premise phone system and delivers them through the cloud. This solution is our mid tear hosted telephony solution but make no mistake it is capable of exceeding the needs of most large organisations operating across multiple business sites.

Hosted Ericsson-LG iPECS and Cloud Telephony is tailored to deliver reliable and simple communications to your desktop from our highly secure and resilient data centres. That means we manage the phone system for you and you just use the handset, web portal or applications to access everything you need, when you need it.

Benefits of Hosted Ericsson-LG iPECS and Cloud Telephony:

• Control and Visibility. Our hosted Cirrus solution offers advanced call analytics, reporting, recording and monitoring.
• Flexibility in deployment. The solution can be adapted to your business requirements. Partial cloud or full cloud with flexible disaster recovery and deployment options such as working with older cabling technologies or local backup hardware onsite.
• Mobile working. Employees that are not on site can make or receive calls with their mobile phones, tablets and other portable devices regardless of location.
• Unified Communications. Separate data, voice, and video networks are bought together on to one easy to use platform.
• Contact Centre Features. Improved reporting and integration with Text, IM, Email, Voice or Social Media help improve contact centre customer service and agency efficiency.
• Scalability. The ability to easily add or remove extensions to reflect the size of a business is a useful feature of cloud phone systems.

Features comparison between all our cloud and hosted telephony products:

Feature	Mid-Market	Advanced	Premium
Fully Featured Desk Phone	✔	✔	✔
Visual Voicemail with Email Delivery	✔	✔	✔
Voice Recording	✔	✔	✔
Mobile Twinning, Hot Desking	✔	✔	✔
Conference Calling with Screen Sharing	✔	✔	✔
Conference Calling with Meet-Me Conference Bridge	✘	✘	✔
Hunt Groups with Queuing and Announcements	✔	✔	✔
Paging	✘	✔	✔
Auto Attendant	✔	✔	✔
Flexible Calling Line Identity	✔	✔	✔
Remote Worker Phone	✔	✔	✔
Disaster Recovery and Local Redundancy	✘	✔	✔
Administration and User Web Portal	✔	✔	✔
Desktop Application with IM and Presence	✘	✔	✔
MS Lync/Skype for Business Integration	✘	✔	✔
MS Outlook Integration	✘	✔	✔
Salesforce.com Integration	✘	✔	✔
Smart Phone App with IM, Presence, Call Control. GPS Location Awareness	✘	✔	✔
Soft Phone Application (Win & Mac)	✘	✔	✔
DECT Options	✘	✔	✔
Skills Based Routing	✘	✘	✔
Supervisor Application	✘	✘	✔
Wallboards	✘	✘	✔
Multichannel Contact Delivery (email, web chat)	✘	✘	✔
Receptionist Desktop Client Application	○	○	○
CRM Integration	○	○	○
Web Conferencing Collaboration	✘	✘	○

Additional Option: ○
Included: ✔
Not Included: ✘



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