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Hosted Ericsson-LG iPECS and Cloud Telephony

Feature rich cloud and hosted telephony.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Hosted Ericsson-LG iPECS and Cloud Telephony

What is Cirrus?

Our Cirrus hosted (cloud) telephony solution is powered by Ericsson-LG's iPECS UCP (Unified Communications Platform). It delivers all the features you know and love from an on-premise phone system and delivers them through the cloud. This solution is our mid tear hosted telephony solution but make no mistake it is capable of exceeding the needs of most large organisations operating across multiple business sites.

Hosted Ericsson-LG iPECS and Cloud Telephony is tailored to deliver reliable and simple communications to your desktop from our highly secure and resilient data centres. That means we manage the phone system for you and you just use the handset, web portal or applications to access everything you need, when you need it.

Ericsson-LG iPECS LIP-9071 deskphone with Google Android screen

Benefits of Hosted Ericsson-LG iPECS and Cloud Telephony:

  • Control and Visibility. Our hosted Cirrus solution offers advanced call analytics, reporting, recording and monitoring.
  • Flexibility in deployment. The solution can be adapted to your business requirements. Partial cloud or full cloud with flexible disaster recovery and deployment options such as working with older cabling technologies or local backup hardware onsite.
  • Mobile working. Employees that are not on site can make or receive calls with their mobile phones, tablets and other portable devices regardless of location.
  • Unified Communications. Separate data, voice, and video networks are bought together on to one easy to use platform.
  • Contact Centre Features. Improved reporting and integration with Text, IM, Email, Voice or Social Media help improve contact centre customer service and agency efficiency.
  • Scalability. The ability to easily add or remove extensions to reflect the size of a business is a useful feature of cloud phone systems.

Features comparison between all our cloud and hosted telephony products:

Feature Mid-Market Advanced Premium
Fully Featured Desk Phone
Visual Voicemail with Email Delivery
Voice Recording
Mobile Twinning, Hot Desking
Conference Calling with Screen Sharing
Conference Calling with Meet-Me Conference Bridge
Hunt Groups with Queuing and Announcements
Auto Attendant
Flexible Calling Line Identity
Remote Worker Phone
Disaster Recovery and Local Redundancy
Administration and User Web Portal
Desktop Application with IM and Presence
MS Lync/Skype for Business Integration
MS Outlook Integration
Salesforce.com Integration
Smart Phone App with IM, Presence, Call Control. GPS Location Awareness
Soft Phone Application (Win & Mac)
DECT Options
Skills Based Routing
Supervisor Application
Multichannel Contact Delivery (email, web chat)
Receptionist Desktop Client Application
CRM Integration
Web Conferencing Collaboration

Additional Option: ○
Included: ✔
Not Included: ✘

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If you would like to discuss our Hosted Ericsson-LG iPECS and Cloud Telephony solutions or have any questions please call us on 0344 264 5522 or please email us.

Cloud telephony

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.

Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.

Cloud telephony, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.

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