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Customer Service Excellence Award 2015, 2016, 2017 and 2018

West Pier is one of only two partners in the UK to have been awarded Avaya`s Customer Service Excellence accreditation for consistently receiving above average customer service feedback from its customers.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Partner in Customer Excellence Award 2015, 2016, 2017 and 2018

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West Pier have once again been awarded the prestigious Partner in Customer Excellence accreditation by Avaya for consistently achieving significantly higher than average scores in customer service satisfaction surveys conducted by an independent body, for the last four consecutive years.

Only one other Avaya Partner in the whole UK has also acheived this highest level of customer service accreditation award so you can be assured of a great experience when dealing with West Pier Telecom.

In order to receive this accreditation for the 2018 period West Pier has had to consistently receive strong customer satisfaction results averaging at least 87%. Based on feedback supplied by its customers, West Pier received 95%. In order to keep this highly sought after status West Pier were required to maintain the minimum customer feedback score continuously over the last 12-month period. This is assessed every 12 months to ensure West Pier is maintaining the same high level of customer service each year.

Our customers include Dorset Police, Harwoods Landrover, TUI Travel Plc, Lactalis McLelland (Seriously Strong Cheddar), EBay, AXA PPP, National Association Of Head Teachers, Age UK, JML, Royal Navy Destroyers and Sandhurst Military Academy.

At West Pier Telecom we ensure our clients receive the very best customer service by providing support throughout every aspect of your project cycle, from account management to pre and post-sales. Post-sales is extremely important to us in order to maintain the highest level of customer satisfaction for years after initial purchase.

Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.

Meet the Avaya E100 Series of SIP Phones. Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.






If you would like to discuss our telecommunication solutions or have any questions please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570