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Avaya Cloud Office

Low monthly prices, ideal for homeworking with quick and easy integration.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

What is Avaya Cloud Office?

We are 1 of just 10 Avaya Tier 1 Cloud Partners in the UK - call 0344 264 5522 to learn more about Avaya Cloud Office.

Avaya Cloud Office allows you to simplify all your communications in one app so you can focus on your business. The benefits of Avaya Cloud Office are: low start-up cost, quick and simple integration, enables homeworking, MS Teams integration, video, calls and much more, including meetings and collaboration, file and screen sharing, task management, CRM integration, and much more, on any device, and from any location. Easily customise a true unified cloud communication system with how your team works.

Avaya Cloud Office Pricing and Features:

Avaya Cloud Office pricing is simple to understand and will help simplify your billing. Just pick the Avaya Cloud Office pricing plan that best suites each user needs. The table below shows monthly and annual pricing per user. You can save up to 38% annually by choosing to pay annually upfront.

Avaya Cloud Office Offers:

  • For a limited time only all new Avaya Cloud Office customers will receive 20% off the cost off all licencing.*
  • Existing Avaya users get their first 2 months free and 25% off all licencing. *

*Minimum 2 year contract required.

£76.70 pa*
£8.79 pm*

  • 100 Inclusive minutes per user
  • Avaya Cloud Phone mobile and desktop apps (iOS and Android)
  • Team messaging
  • Document sharing
  • Voicemail-to-email
  • Call Logs
  • 24/7 Customer Support

£134.30 pa*
£12.79 pm*

Everything in Entry PLUS

  • 750 Inclusive minutes per user
  • On-Demand Call Recording
  • Video meetings with up to 100 participants
  • Internet fax
  • Unlimited audio conferencing
  • Multi-Level IVR
  • Up to 24-hour meeting duration
  • Quality-of-service reports
  • Popular integrations including Office 365, G Suite, Slack, and more

£182.30 pa*
£16.79 pm*

Everything in Standard PLUS

  • 2000 Inclusive minutes per user
  • Automatic Call Recording
  • Video meetings with up to 200 participants
  • Single Sign-on
  • Multi-site admin and management
  • Up to 8-digit extensions with site codes
  • Hot desking
  • Advanced call handling including whisper, barge, and more
  • Custom roles and permissions
  • Popular CRM integrations with Salesforce, Zendesk, and more
  • Developer platform and custom integrations

£230.30 pa*
£20.79 pm*

Everything in Premium PLUS

  • 4000 Inclusive minutes per user
  • Video meetings with up to 200 participants
  • Device status reports
  • Device status alerts
  • Unlimited storage
pa = per annum
pm = per month

Want an Avaya Cloud Office phone system demo?

Please get in touch on 0344 264 5522 or Email Us or you can use our Live Chat feature, operational during 9.00am to 5.30pm UK time, Monday to Friday. Please see the live chat button in bottom right of every page.

Avaya-Cloud-Office and its different use-cases

Avaya Cloud Office changes the way your organisation works for the better by simplifying the way you chat, collaborate, and meet. Users gain increased control over their communications and the solution is intuitive, allowing access from a phone, a browser or mobile device (e.g. mobile or tablet).

Your modern solution should also offer you security, simplicity, advanced features and of course a high level of integration with leading applications e.g. Salesforce, Google Drive and Microsoft Teams.

Each year, TMC magazine honors the most innovative unified communications products and solutions available. Avaya Cloud Office has won the prestigious 2020 TMC Customer Magazine's Unified Communications Product of the Year Award.

Avaya-Cloud-Office has won the 2020 TMC Customer Magazine`s Unified Communications Product of the Year Award

Avaya Cloud Office Main Features:

  • A rich set of advanced telephony features - accessible on your desktop, desk phone, or mobile device e.g. tablet or smartphone.
  • Get access to 100's of ready to use business integrations -including Salesforce, Office 365, G Suite and more.
  • Faxing.
  • File sharing.
  • Video/meeting capabilities.
  • Messaging.

Click to view Avaya Cloud Office detailed features >>

Voice and Messaging

Avaya-Cloud-Office-Video-Call Despite the increasing number of ways to communicate, sometimes there is nothing like picking up the phone - or get in touch on the move using private messaging or group chats. All from any device or location.


Avaya-Cloud-Office-Meetings Pop into a full suite virtual meeting room with all the video and collaboration tools you need. Join from either the Avaya App or a browser.


Avaya-Cloud-Office-Analytics The reporting features in Avaya Cloud Office are easy to use and allow you to effectively analyse how well your communications are functioning. Use the built-in reporting or customise your own.

App Integration

Avaya-Cloud-Office-Integration ACO is a leader in API integration. There is over a 100 ready to use integrations available including Salesforce, Office 365, and G Suite - with Avaya always developing new apps. Integrate with the tools you use every day.

Simplify Your Communications

Avaya-Cloud-Office-Simplify-Communications With ACO, your system stays up to date - always offering you the latest features. There are no resources needed to upgrade the solution - with the cloud - upgrades are automatic. Cloud scalability offers unlimited capacity whenever you want it.

Avaya Cloud Office Application

Avaya-Cloud-Office-App Review voicemails, missed calls, respond to contacts, make calls, and more - all with the Avaya Cloud Office Application. Supported on both desktop and mobile devices.


Avaya Cloud Office is compatible with handsets from a wide range of manufacturers including Polycom. If you would like handsets included in your quote - just let us know. We would recommend the feature rich and modern Avaya IX J100 series Desk phones.

Click to view Avaya Cloud Office detailed features >>

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If you would like to discuss our Avaya Cloud Office solutions or have any questions please call us on 0344 264 5522 or please email us.

Cloud telephony

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.

Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.

Cloud telephony, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.

West Pier is certified with Cyber Essentials PLUS. Click to view certificate.

West Pier is fully certified with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570