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Latest News and Events

West Pier sell the award winning Avaya Business Telephone Solutions. Our products have been awarded worldwide leader in the prestigious Gartner Magic Quadrant for Contact Center Infrastructure for 15 consecutive years.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Latest News and Events

June 2019

Dorset Police Force 999 control room goes live

After a lot of detailed planning and testing, we are delighted to announce that the Dorset Police Control Room implemented by West Pier Telecom using virtualised Avaya technology has recently gone live. The control room which receives emergency calls from across the county is a modern multichannel contact centre. Resilience and failover contingencies are of the upmost importance to the emergency services so selecting a trustworthy partner is vital. West Pier Telecom were chosen as the Avaya specialist based on our customer portfolio, engineering credentials and recommendation by Avaya.

West Pier Telecom wins 3-year telephony maintenance contract for local Council

We are delighted to announce that we have recently been awarded the telephony maintenance and support contract for a local council who due to confidentiality reasons cannot be named. West Pier were initially awarded a 12-month contract in 2018 as the council were unhappy with their existing suppliers’ performance.  After 12 months with West Pier, the council was obliged to put their new 3-year contract out to tender. After evaluating several competitive bids West Pier were awarded this prestigious contract.

May 2019

West Pier reaches 50% milestone for Avaya IP Office pre version 10 software end-of-sale upgrades

Earlier this year Avaya announced that it was ending the support and sale of IP Office Telephone Systems running pre 10 software. The announcement had potential significant licensing hard hardware implications for most IP Office users. West Pier were quick to act on this announcement and we contacted our customers running pre 10 software and explained their options to them (including the Avaya led upgrade offer on a R11 upgrade licence). West Pier are delighted to have recently upgraded 50% of thier IP Office customer base to Release 11. West Pier have extensive knowledge and experience of upgrading IP Office systems and of R11 software as a number of clients already use release 11 in on premise and cloud-based solutions.  These clients now have peace of mind that their system is fully supported they can purchase licences to add capacity and have access to the new release 11 features including Avaya’s Equinox Unified Communications application.


March 2019

Avaya ends sale and support of IP Office pre-R10 licences

Avaya has put out an urgent announcement stating that they are ending sale and support of Avaya IP Office pre-R10 licences. West Pier can still support you though. Please contact us for details about how to get support.

Please click here for details: 


West Pier Telecom sponsor and attend the APD Control Room Awards

The West Pier Telecom Team were delighted to attend the  APD Control Room Awards on the 7th March 2019, to help celebrate the unsung heroes who serve the public hour after hour. WPT were  a sponsor of the awards and enjoyed an evening spent with control room operators from across the county representing ambulance, police and the fire services. Congratulations to all those who were recognised for going above what is normally expected of the emergency services!


November 2018

Gamma Horizon hosted network goes down

Hosted Telephony provider Gamma experienced massive issues across its telephony service last week starting on Wednesday the 14th November. From around 9.30 in the morning, Gamma Horizon customers were left without their telephony service which caused disruption to hundreds of business goes down accross the UK. The provider said that by midday it had identified the problem and would be rolling out patches to resume service as soon as they could.