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West Pier sell the award winning Avaya Business Telephone Solutions. Our products have been awarded worldwide leader in the prestigious Gartner Magic Quadrant for Contact Center Infrastructure for 15 consecutive years.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

West Pier Telecom News and Events


2018

May

Avaya hosts partners to launch exciting NEW endpoints and their Equinox

Members of the West Pier Telecom team recently spent 2 days at Avaya’s UK Headquarters in Guilford. They were there for a 2 day event where the telecoms giant was launching their new J100 series of handsets and the Avaya Vantage device. We are excited to see the new opportunities these products bring to Avaya partners like ourselves and we were also pleased with the demonstrations where these devices were shown to be working with Avaya’s Equinox Client. It was impressive stuff and evidence Avaya are really committed to leading the UC market. 


March

West Pier ships 300 handsets around the world off the back of hosted Avaya deal

WPT said goodbye to over 300 Avaya 9608G handsets yesterday as they were sent to offices across the world on behalf of a leading global provider of accountancy and ERP software. West Pier are just 1 of 8 Avaya partners approved to sell hosted Avaya solutions direct to the UK market so we are delighted to be successful in supplying a hosted Avaya telephone solution to a large global business yet again. The relationship between West Pier and our latest hosted customer began when they registered for one of our quarterly hosted telephony events held in conjunction with Avaya at Tower 42 in London. If you are interested in attending one of these demonstrations/learning events then please get in touch with us to register. We also hold similar events in Manchester for any business based in the north that are interested in Avaya.


January

Avaya rings bell to mark listing on the New York Stock Exchange

Avaya Holdings Corp has followed up on the successful rebalancing of its finances with a ceremonial ringing of the bell at the NYSE. The leading communications provider appears to be going from strength to strength following a series of innovative technology launches.
 
Jim Chirico, president and chief executive officer of Avaya released the following statement. “Building upon our history of innovation and expertise in deploying globally scalable solutions, Avaya sits today at the strategic nexus of connectivity for the enterprise—with more than 130,000 customers in 220,000 locations worldwide, 90% plus of the Fortune 100, and more than 100 million users”.
 
Avaya has a range of opportunities ahead of it, many of which relate it it's cloud strategy. Only 10% of its contact centre customers have currently transitioned to cloud and West Pier Telecom are proud to be 1 of 8 select partners approved to sell hosted Avaya telephone systems and contact cenrtre solutions direct to the UK market.



2017

October

West Pier Telecom and Avaya host another successful Event

West Pier have recently held a demonstration breakfast in conjunction with Avaya at their city centre office in Tower 42. The session was attended by 10 UK businesses who were invited to the session by West Pier Telecom as they had expressed an interest in our Hosted Avaya IP Office platform known as Stratus. WPT are 1 of just 8 select partners approved to sell hosted Avaya IP Office direct to the UK market which is a sign our our technical expertise with regards to the Avaya IP Office. Speakers included Garry Bloomfield (Managing Director at West Pier Telecom) and James Turner (Mid-Market Account Manager at Avaya). We will be holding our next Stratus event in January so please get in touch to register.




July

Prestigious Private School chooses West Pier for telephony upgrade

West Pier has been contracted to install an Ericsson-LG  iPECS telephone system at a prestigious school. The solution will provide the school with a full IP system with investment protection from the 5 year software support contract. The system has over 100 extensions with phones ranging from the top of the range touch screen LIP-9071 handset to the basic LIP-9002. All important feature enhancements to the system that the school found crucial or important were voicemail to email, paging and increased DDIs for all teachers. The implementation of SIP helped the school significantly cut monthly telephone bills.


June

West Pier officially has its very own Rocky

West Pier Telecom were delighted to sponsor our very own Phillip Du Bois (AKA Phidy Da Vibezy Bee) in a charity boxing match.  Phil raised over £400 in total for Cancer Research in a thrilling bout at Brighton’s Grand Hotel. Unfortunately, Phil lost the fight 2 rounds to 1 however he finished strong against a much larger opponent and after a close middle round Phil went on to dominate in the 3rd. Well done to Phil for raising so much money for Cancer Research and thrilling us all in the process.
 


April

West Pier hosts another successful telephony event

The prestigious Tower 42 played host to our latest cloud telephony event on Tuesday 25th April 2017. Speakers from West Pier Telecom as well as Avaya hosted a morning of pastries, coffee and learning. The event focused on the benefits of choosing a West Pier hosted telephony platform powered by Avaya and feedback was positive with guests praising the event. If you are considering reviewing your communications or are interested in our next event then please get in touch. We offer on-premise and hosted solutions from a variety of vendors.
 


March

West Pier secures big telephone upgrade with southern based nursing and care home provider

A nursing and care home provider with 600 extensions across multiple sites decided that it would trust West Pier to be its provider of telephony and networking services. The work currently being carried out includes connecting 240 analogue phone lines to door entry systems for separate apartments as well as the installation of multiple phone systems, one of which is bespoke to the companies specific security and networking requirements. West Pier supplied Spectralink 8840 handsets that were connected over the customers wi-fi allowing integration to the nurse call system and allowing staff to use their handsets anywhere on site. The customer is also being upgraded to SIP which will cut costs and improve business continuity.
 


February

Sussex based solicitors with 5 sites chooses West Pier to upgrade its legacy Samsung telephone systems

A respected solicitors based in Sussex with 100 phone extensions spread across 5 sites was looking to upgrade their legacy Samsung telephony infrastructure as well as improve business continuity, mobile working, reduce costs and improve inter-site connectivity. The solicitors chose to work with West Pier Telecom and their proposal. The solicitors had an Avaya IP  phone system installed allowing for free calls between their 5 sites. A mixture of Office Worker and Power User licenses and One-X Mobile allowed staff to work from any location as well as having access to soft phones. The solicitors were moved on to SIP which lowered call costs and a new high speed MPLS network was deployed to improve inter-site connectivity.
 


January

West Pier is hosting the Avaya Stratus Event 2017 at Tower 42 in London

West Pier is hosting the prestigious Avaya Stratus Event 2017 at Tower 42 in London on Thursday 19th January 2017.  Please click here for more information and to register. All attendees are welcome.


2016

November

West Pier Awarded Sapphire Status

West Pier has been awarded Sapphire partner status by the global communications giant, Avaya. This recognition complements the Partner in Customer Excellence accreditation already awarded to West Pier, who are one of only 4 Avaya partners to have been awarded the customer service related accreditation.

The Sapphire status in Avaya’s Edge partner program is further evidence of West Pier’s strong relationship with Avaya and our expertise in supplying Avaya technology.


July

Scotland based mailing house upgrades its legacy Panasonic phone system with Avaya

A mailing house based in a major Scottish city has chosen WPT to upgrade its legacy Panasonic phone system with an Avaya IP Office 500. The mailing house has upgraded the site in Scotland and has future plans to upgrade their Northern Ireland office telephone system to an Avaya IP Office 500, and then link the 2 systems. In addition to the advanced features of the Avaya IP Office, the customer was also able to take advantage of SIP trunking to cut costs. SIP Trunks cut line rental by 50 and can reduce call costs by up to 80%.
 


June

Global engineering firm chooses West Pier to unify its telecoms infrastructure

A world renowned engineering firm with sites and assets across the globe has selected West Pier to unify its telecommunications network, centralise/rationalise its SIP lines and take over the maintenance and support of its telephone systems. West Pier will initially be responsible for 10 sites (6 in the UK), with more being added in the future. West Pier has been tasked with connecting the for mentioned telephone systems on to a single virtualised network. The firm have also had their SIP centralised and rationalised resulting in significant cuts in expenditure.


May

West Pier Telecom upgrade communications infrastructure for leading Autodesk partner

WPT has won a deal to upgrade the communications infrastructure for a leading Autodesk Partner who specialises in design and management technologies as well as project training, consultancy, business integration and professional services. Services provided include replacing the 7 existing on premise IP Office 500 telephone systems with an IP Office Server Edition hosted in the private cloud, upgrading ISDN phone lines to SIP and providing Xima for call reporting and recording. In partnership with Exponential-e, West Pier are also providing a new WAN with a direct connection to Microsoft Azure Services. The solutions and services provided by WPT will significantly reduce costs, whilst standardising the telephony, internet and ERP speed and connectivity for all users across (including remote workers) all 7 sites.


April

Multinational work-space specialists award West Pier Telecoms contract

Multinational workspace specialists award West Pier Telecoms contract
 
West Pier Telecom has won the right to upgrade the telecoms system in the London office of a global workspace firm that has 15 offices spread across Europe, Asia and North America. The firm have agreed to replace the existing Cisco phones with the renowned Avaya IP Office 500 telephone system. This change will take place in their London office which has 55 users, WPT are currently bidding to carry out further upgrades in the firms Singapore office which will be necessary as they look to go forward with their Avaya Live Connect initiative which will increase communications capabilities and cut call costs.
 


Sussex based college chooses WPT to supply

A community college in Sussex catering to 11 to 19 year olds has chosen WPT to install and supply a new (SIP enabled) telephone system and broadband services. The college is replacing its end of life Nortel system with a modern Avaya solution whilst adding 56 users to the existing network in order to meet new legislative requirements. This educational institution had no budget for this upgrade however they were able to justify the spend based on the expecting savings brought about SIP and broadband efficiencies.


Nationwide charity selects WPT to unify its communications at Coventry sites

A recognisable UK based charity has selected West Pier to move its existing Coventry based telecoms networks on to a single unified platform.  The existing infrastructure is spread across 3 sites and consists of an Avaya IP Office, a Panasonic PBX Phone system and a 3rd system that is part of the rental agreement with the landlord. The new infrastructure will have more extensions and be duplicated across 2 sites with both sites communications networks fully integrated for a seamless user experience regardless of location.  The charity’s new Avaya IP Office 500 will provide SIP Trunking and Avaya one-X® Communicator all of which improve productivity and decrease costs.


March

World`s largest gaming center bets on world class engagement solutions from Avaya

Four out of six casino operators in Macau deploy Avaya solutions to provide first-class guest services, improve operations, and reduce costs.

Macau – Casino operators in Macau, the world’s largest gaming center, face unprecedented challenges to create the unparalleled guest experience their clientele expects. In a bid to modernize their services to deliver the consummate experience, produce new revenue streams, and enhance operational efficiency, four out of the six casino operators in Macau are tapping Avaya, a global leader in business communications software, systems and services, to drive their digital transformation strategies.

Please click here to learn more >>


West Pier signs telephony support contract with international Michelin Star restaurant chain

West Pier Telecom’s dealer support team has recently won a contract to provide telecoms support and maintenance for a leading high end Michelin star restaurant group. WPT service team now work with the customers IT provider and are responsible for managing and resolving any telecommunications issues on the customer’s Avaya IP Office server Edition telephone system. WPT are proud to add this established and reputable customer to the list of businesses who trust us to support their telecoms infrastructure.
 


February

Avaya receives Omega`s prestigious NorthFace ScoreBoard Award for the third consecutive year

Santa Clara, Calif.  – February 18, 2016 – Avaya announced today it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. in recognition of achieving excellence in customer service and support in 2015.  Since 2000, the award has been presented annually to companies that, as rated solely by their own customers, exceeded expectations in customer satisfaction during the prior calendar year. Omega is an expert in customer experience management (CEM) strategy and helps companies boost revenue and profits by consistently exceeding customer expectations for service quality. 

Please click here to learn more >>


January

West Pier wins major deal with London Housing Association

WPT has won a contract to supply and install a new SIP enabled telephony solution for a Housing Association in London. The client was an existing Avaya Communication Manager user with 200 endpoints in a single site using ISDN for network services. The new solution based on the Avaya IP Office Select Solution will support 230 users across 28 sites and use SIP for network services. The decision to upgrade their existing Avaya solution with the Avaya IP Office Select Edition meant the customer could retain their existing handsets which did not need replacing. These savings allowed the customer to invest in applications such as Softphones, One-X mobile, Avaya Contact Centre Select multimedia contact centre software, Xima call management and voice recording, DECT handsets, integration with Skype for business and Microsoft Dynamics. Upgrading to the Avaya IP Office Select Solution has also allowed the customer to cost effectively switch their existing ISDN lines to SIP.


West Pier launches new website

West Pier has designed and created a completely new website in-house. The objective was to make the new site "cleaner", simpler, more interactive for visitors, and to make it easier to find solutions. The text content is completely new and re-written and much more informative. The website is always changing so please check back regularly.


2015

December

Global engineering firm awards West Pier Telecoms contract

A global engineering firm has selected West Pier Telecom to replace its existing 1,200 extension Mitel SX-2000 with a SIP enabled Avaya Aura Communication Manager running on a Cisco LAN. Other products enhancing the solution supplied by West Pier Telecom are the Avaya Aura Session Manager supporting SIP services, Avaya Aura System Manager allowing increased control over resources and administration, DECT R4 solution which enables seamless feature rich mobile experience across the 20 acre site and VM Ware enabling the running of core software in a virtualised environment.


TECHNOLOGY - Avaya Awarded 2015 Technology Partner of the Year by Axis Communications

Santa Clara, Calif. - December 15, 2015 - Avaya, a global leader in business communications software, systems and services, was named 2015 Technology Partner of the Year by Axis Communications at its 10th annual Axis Connect & Converge Conference (ACCC) held in San Antonio, Texas. Axis, the global leader in network video, presented these annual awards to top channel, software and technology partners. Avaya received this honour for its exemplary success and loyalty, delivering innovative solutions to meet customer needs.

Please click here to learn more >>


November

INNOVATION - Avaya Named a Top Bay Area Innovator by Thomson Reuters

Avaya continues to celebrate its Silicon Valley presence as Thomson Reuters names Avaya to its inaugural list of Top San Francisco Bay Area Innovators.

Please click here to learn more >>


October

GARTNER - Recognized in 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report

Santa Clara, Calif. - October 20, 2015 - Avaya has announced that it has been recognized by Gartner with the third highest product scores in two use cases out of six in the September 2015 Critical Capabilities for Wired and Wireless LAN Access Infrastructure Report. Avaya scored 3.64 out of 5 in the Enterprise Unified Wired and WLAN Access Use Case category and 3.62 out of 5 in the SMB and/or Mall or Remote Branch Office Use Case category.

Please click here to learn more >>


INNOVATION - Avaya Wins TechTarget`s Network Innovation Award

Santa Clara, Calif., October 29, 2015 - Avaya announced it has been named the winner of the Fall 2015 Technology Services Industry Association (TSIA) STAR Award for Best Practices in the Delivery of Customer Success & Support, Enterprise Level. The award was announced on October 21 at the Technology Services World (TSW) 2015 Service Transformations conference in Las Vegas.

The TSIA STAR Award for Best Practices in the Delivery of Customer Success & Support recognizes the company that embraces best practices in people, process, and technology to increase agent productivity, service levels, or customer satisfaction; increase problem avoidance; or effectively handle more interactions using unassisted channels.

Please click here to learn more >>


September

INNOVATION - Avaya Garners Fifth Thomas Edison Patent Award for Innovation from the R&D Council of New Jersey

Santa Clara, Calif. - September 17, 2015 - Avaya today announced that it has won the 2015 Thomas Edison Patent Award for information technology from the R&D Council of NJ. The award is being given for work completed by four engineers at Avaya Labs in Basking Ridge, NJ, which enables workers to easily and quickly access enterprise conference calls in a manner that can increase productivity, mobility and safety.

Avaya`s 2015 winning patent for "A System and Method for Joining Conference Calls (U.S. Patent 8,483,375)" was developed by Venkatesh Krishnaswamy, Krishna Kishore Dhara, Xiaotao Wu, and Eunsoo Shim. The team will be honored at the 36th Patent Award Ceremony & Reception, which will take place at the Liberty Science Center, appearing in a tribute film discussing their invention, the impact it has had on the market and the inspiration that drove their careers.

Please click here to learn more >>


August

West Pier Telecom develop and launch industry leading help desk portal

As of August 2015, customers who have a support and maintenance contracts with West Pier Telecom have the option of reporting a fault or raising a query on our new industry leading portal developed in-house. Our new portal is easy to use and intuitive and fully integrates with our own in-house developed CRM system. Customers simply log their fault, query or other issue and our team is instantly notified. Customers can of course still contact us via phone or email but our new portal allows them to receive automatic updates and query progresses of faults. Future developments for the portal will encompass sales, pricing and technical queries, and when the customer is in the portal technical information including handset user guides and technical tips will be available.


GARTNER - Gartner 2015 Magic Quadrant for Unified Communications

Santa Clara, Calif. - August 19, 2015 - Avaya announced today that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications* for 2015. This is the seventh consecutive year that Avaya has been placed in the Leaders Quadrant and recognized as an industry leader in the unified communications (UC) and collaboration market. It is also the third Gartner Magic Quadrant report in 2015 in which Avaya has been positioned in the Leaders Quadrant.

According to the Gartner report, "UC offers the ability to significantly improve how individuals, groups and companies interact and perform. The primary goal of all unified communications (UC) solutions is to improve user productivity and to enhance business processes as related to communications and collaboration. UC products integrate communications channels (media), and networks and systems, as well as IT business applications and, in some cases, consumer applications and devices." The report also cites six UC characteristics that will have an important effect on the success of a UC product and the satisfaction of users: User experience (UX); mobility; interoperability; cloud and hybrid, broad solution appeal and developer network.

Please click here to learn more >>


CLOUD - Avaya Receives 2015 Cloud Computing Excellence Award from TMC

Avaya was recognized by TMC for having effectively leveraged cloud computing in its efforts to bring new, differentiated offerings to the market through its Customer Engagement On Avaya Powered by Google Cloud Platform offering.

Please click here to learn more >>


June

GARTNER - Gartner 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Avaya named a leader by Gartner in 2015 Magic Quadrant for Contact Center Infrastructure.

This year sets a new benchmark for Avaya as the only vendor to be consistently positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure for 15 consecutive years, a position held since the report`s inception in 2001.

Please click here to learn more >>


May

GARTNER - Gartner 2015 Magic Quadrant for Unified Communications for Midsize Enterprises, North America

Avaya positioned as a Leader by Gartner in the first Magic Quadrant for Unified Communications for Midsize Enterprises

Avaya has been positioned as a Leader by Gartner in the 2015 Magic Quadrant for Unified Communications for Midsize Enterprises as measured by ability to execute and completeness of vision.

Please click here to learn more >>


April

NETWORKING - Open Networking Adapter (ONA) from Avaya Named a Hottest Product at Interop 2015

Interop 2015 features products from networking, cloud, virtualisation and security vendors; names Open Networking Adapter from Avaya a Hottest Product at the show.

Please click here to learn more >>


March

SERVICES - Avaya Receives NorthFace Scoreboard Award for Delivering World Class Customer Service

Avaya recognized by the Omega Corporation for the 3rd consecutive year for excellence in customer service.

The award is presented annually to those companies who are rated by their own customers as exceeding customer satisfaction. Companies who receive the award are rated at a 4.0 or better on a 5 point scale. The rating by Avaya`s own customers indicates that the improvements made in our Services model are on the right track, and the award demonstrates the value add of using Avaya services.

Please click here to learn more >>







If you would like to discuss our award winning business telephone systems and solutions or have any questions please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.











Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.











Video conferencing solutions, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.











Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Save up to 80% on call costs by moving your lines over to SIP.











Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.

Meet the Avaya E100 Series of SIP Phones. Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.











Video conferencing solutions, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

West Pier offers the best business mobile phone contracts in the UK plus free calls to mobiles.



West Pier is fully accredited with ISO 9001

West Pier is fully accredited with ISO 9001