After a lot of detailed planning and testing, we are delighted to announce that the Dorset Police Control Room implemented by West Pier Telecom using virtualised Avaya technology has recently gone live. The control room which receives emergency calls from across the county is a modern multichannel contact centre. Resilience and failover contingencies are of the upmost importance to the emergency services so selecting a trustworthy partner is vital. West Pier Telecom were chosen as the Avaya specialist based on our customer portfolio, engineering credentials and recommendation by Avaya.
We are delighted to announce that we have recently been awarded the telephony maintenance and support contract for a local council who due to confidentiality reasons cannot be named. West Pier were initially awarded a 12-month contract in 2018 as the council were unhappy with their existing suppliers’ performance. After 12 months with West Pier, the council was obliged to put their new 3-year contract out to tender. After evaluating several competitive bids West Pier were awarded this prestigious contract.
Earlier this year Avaya announced that it was ending the support and sale of IP Office Telephone Systems running pre 10 software. The announcement had potential significant licensing hard hardware implications for most IP Office users. West Pier were quick to act on this announcement and we contacted our customers running pre 10 software and explained their options to them (including the Avaya led upgrade offer on a R11 upgrade licence). West Pier are delighted to have recently upgraded 50% of thier IP Office customer base to Release 11. West Pier have extensive knowledge and experience of upgrading IP Office systems and of R11 software as a number of clients already use release 11 in on premise and cloud-based solutions. These clients now have peace of mind that their system is fully supported they can purchase licences to add capacity and have access to the new release 11 features including Avaya’s Equinox Unified Communications application.