West Pier Telecom News and Events
SeptemberContract awarded to upgrade and support Police emergency contact centre
We are delighted to have been awarded the contract to upgrade Dorset Police’s Emergency Contact Centre. The upgrade and support contract covers 3 sites with nine fives availability and is to integrate with the existing Integrated Communication Control System (ICCS). Winning emergency services deals is always rewarding for us as it demonstrates a high level of competence and trust between us and our partners.
AugustAdur and Worthing select West Pier to modernise cloud infrastructure
Adur and Worthing council have selected West Pier to upgrade 3 separate legacy telephone systems and the accompanying infrastructure. The Council’s technology strategy recognises the need for the organisation to adapt so it can thrive. To do so, it needs to make the best tools available to staff and be able to redesign and digitise ser-vices using flexible and reliable cloud-based technologies. Through 2018 an in-flight project will move the vast majority of on premise services to an infrastructure as a service (IaaS) provider. The Strategy focuses on digital services and shifting to cloud services. The development of digital services is expected to reduce the use of ‘traditional’ telephony as a route for contacting the Councils in the future. Telephony is however, currently the primary contact method and is deemed high priority.
JulyUpgrade of telephone system for a leading taxi firm
West Pier are happy to announce the winning of a contract for a firm that is the leader of quality airport transfers in over 125 countries around the world. The contact itself is for the upgrade of legacy call centre and telephony system infrastructure including a transition to the cloud. Other services to be supplied by West Pier include:
• A mobility app to help employees working on the road use a single number regardless of location and have full access to the corporate directory.
• Call recordings to be made available to the whole company.
• A high-speed internet service was deployed to improve inter-site connectivity.
• The businesses ISDN phone lines were converted to resilient SIP with Call Manager which increased call handling ability and significantly reduced costs.