Zoom, 8x8, Five9, RingCentral and Avaya Cloud Contact Centre Solutions

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The right call centre software for you

West Pier offer the following award-winning cloud contact centre solutions:

Multi-Media Contact Centre Solutions

8x8 Cloud Contact Centre Voice and Multimedia Contact Centre Solution. 1 - UNLIMITED Agents Click to view >> Cloud only	Five9 Cloud Contact Centre Solution Voice and Multimedia Contact Centre Solution. 10 - 400 Agents Click to view >> Cloud only
Avaya IP Office Contact Centre Select Voice and Multimedia Contact Centre Solution. 10 - 400 Agents Click to view >> Cloud and On-Premise	Avaya Aura Contact Centre Voice and Multimedia contact centres, requiring advanced application integration. 20 - 5000 Agents Click to view >> Cloud and On-Premise

Call Reporting and Recording Solutions

Avaya Call Reporting Voice and Multimedia contact centre solution. For 5 to unlimited agents Click to view >>

Xima Chronicall Multimedia Voice and Multimedia contact centre solution. For 5 to unlimited agents Click to view >>

Every business which operates any sort of contact centre (or call centre software) knows how important effective management is. The ideal contact centre telephone solution needs to improve customer service, enable contact centre agents/managers to operate efficiently and depending on the business, drive revenue.

West Pier are experts in telephony and have a wealth of experience helping businesses integrate contact centre solutions into their existing networks. We understand how contact centre requirements have changed over the years and our chosen solutions have a range of modern features to help manage your contact centre with ease and maximum efficiency.

West Pier have scoured the market and selected what we consider to be the very best contact centre solutions, so you can be assured of finding the best call centre software solution to match your requirements and budget.

8x8 Cloud Contact Centre UK Solution

An award-winning single cloud platform for voice, video, chat and contact centre. Empower your teams to connect, collaborate and delight your customers. Built on the 8x8 eXperience Communications as a Service (XCaaS) platform, 8x8 Contact Centre makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organisation. 8x8 is the only communications provider to appear in both the Gartner UCaaS Magic Quadrant and CCaaS Magic Quadrant and therefore is the only provider to offer you industry leading unified communications and contact centre in a single solution.

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Five9 Cloud Contact Centre UK Solution

A Five9 cloud contact centre UK solution is a cloud based omnichannel call centre software which offers a rich feature set and a high degree of flexibility to your call centre. Communicate with your customers through any channel including phone, web, chat, email, video, or social media. Five9 offers cloud contact centre (call centre software) for Microsoft Teams (formerly Skype For Business) and also call centre software for Zoom due to its seamless integrations with both. So if you need a contact centre for Zoom or Microsoft Teams contact centre our Five9 solution will offer this. Because Five9 is a cloud-based contact centre solution your call centre agents can log in from anywhere. All they need is a headset and a high-speed internet connection. No software downloads necessary. Your call centre agent just logs in to the Five9 portal and they are ready to use the system, where ever they are in the world.

The solution is vendor agnostic, which means Five9 will work as a standalone contact centre (call centre software) but can also be integrated with 3rd party voice and CRM systems. Some of the other features of a Five9 cloud contact centre solution include real-time custom reporting and analytics including bespoke wallboards, gamification (a unique way to aid agents and improve performance) and also training modules. The training is designed to get new staff members using the system effectively and independently, and as quickly as possible, saving you both time and money by reducing the time required by skilled members of staff training up new staff.

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Avaya Contact Centre Solutions

Avaya Call Reporting
Multimedia contact centre solution
5 - Unlimited agents.

Call Reporting for Avaya IP Office is Avaya's cradle-to-grave call reporting and call recording solution. The solution will help you manage your phone system and business with minimum time and effort with the help of 50 standard reports. Improve agent productivity and visibility in your call centre by using the Agent Dashboards widgets and account / reason codes. Agent Dashboards can easily integrate into URL based CRM's such as Salesforce.

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Xima Chronicall Multimedia
Multimedia contact centre solution
5 - Unlimited agents.

Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, real-time reporting and multimedia software suite. Chronicall offers a feature set that not only handles you call recording /reporting needs but also enhances your telephone system and customer journey.

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Avaya IP Office Contact Centre Select
Voice and Multimedia Contact Centre Solution
10 - 400 Agents

A modern call centre needs to allow for multiple channels of communication. Avaya Contact Centre Select allows contact centre agents in your call centre to communicate with customers via Text, IM, Email, Voice or Social Media through a single, easy to use interface. Media-specific skills based routing, advanced reporting and call queuing features are just some of ways in which Avaya Contact Centre Select can revolutionise your call centre software.

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Avaya Aura Contact Centre
Voice and multimedia contact centres, requiring advanced application integration
20 - 5000 Agents

Avaya Aura Contact Centre is West Pier`s premium contact centre solution and offers the same media-specific skills based routing, advanced reporting and call queuing features that less costly solutions offer and a whole lot more. AACC is a context-sensitive, collaborative, voice and multichannel customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions.

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	Xima Chronical Multimedia	Avaya IP Office Contact Centre Select (ACCS) Advanced	Avaya Aura Contact Centre (AACC) Premium
Voice only contact centre	✔	✔	✔
Online management portal	✔	✔	✔
Supplied on a dedicated server	✔	✔	✔
Supplied on a virtualised environment	✔	✔	✔
Cloud / hosted solution	✔	✔	✔
Multimedia contact centre	✔	✔	✔
Work force management	✘	✔	✔
PCI compliant	✘	✔	✔
CRM integration	✘	✔	✔
Advanced application integration	✘	✘	✔
Line connectivity	Analogue, ISDN or SIP	Analogue, ISDN or SIP	Analogue, ISDN or SIP
End points types	Analogue, Digital, IP, Softphone, Smart Phone App	Analogue, Digital, IP, Softphone, Smart Phone App	Analogue, Digital, IP, Softphone, Smart Phone App
Scalability (# users)	Unlimited	10 - 400	20 - 5000
Installation	West Pier Telecom	West Pier Telecom	West Pier Telecom
Support & maintenance	16 levels of care options	16 levels of care options	16 levels of care options
Support desk	Dedicated helpdesk 24/7*	Dedicated helpdesk 24/7*	Dedicated helpdesk 24/7*
Software upgrades	Inclusive software upgrades	As & when or inclusive in support & maintenance	As & when or inclusive in support & maintenance
Soft moves and changes	Inclusive with 24 Hour support & maintenance contract	Inclusive with 24 Hour support & maintenance contract	Inclusive with 24 Hour support & maintenance contract
Payment options	User based and premise based model	Buy lease or pay per user	Buy lease or pay per user

*Pricing subject to volume discounts and manufacturer`s offers.

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