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Avaya Contact Centre (Call Centre) Solutions

Increase efficiency and customer service in your contact centre with West Pier's tailored solution. West Pier offer three different contact centre solutions: Xima Chronicall, Avaya Contact Centre Select and Avaya Aura Contact Centre.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Avaya Contact Centre (Call Centre) Solutions

The right solution for you

West Pier offer three different award winning contact centre solutions:

Xima Chronicall Multimedia
Avaya IP Office Contact Centre Select
Avaya Aura Contact Centre
Voice and Multimedia contact centre solution.
For 5 to unlimited agents
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Voice and Multimedia Contact Centre Solution.
10 - 400 Agents
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Voice and Multimedia contact centres, requiring advanced application integration.
20 - 5000 Agents
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Every business which operates any sort of contact centre (or call centre) knows how important effective management is. The ideal contact centre telephone solution needs to improve customer service, enable contact centre agents/managers to operate efficiently and depending on the business, drive revenue.

West Pier are experts in telephony and have a wealth of experience helping businesses integrate contact centre solutions into their existing networks. We understand how contact centre requirements have changed over the years and our chosen solutions have a range of modern features to help manage your contact centre with ease and maximum efficiency.

West Pier have scoured the market and selected what we consider to be the 3 best contact centre solutions, so you can be assured of finding the best solution to match your requirements and budget.

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Business mobile phone solutions




Xima Chronicall Multimedia
Multimedia contact centre solution
5 - Unlimited agents.

Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, real-time reporting and multimedia software suite. Chronicall offers a feature set that not only handles you call recording /reporting needs but also enhances your telephone system and customer journey.

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Avaya IP Office Contact Centre Select
Voice and Multimedia Contact Centre Solution
10 - 400 Agents

A modern call centre needs to allow for multiple channels of communication. Avaya Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or Social Media through a single, easy to use interface. Media-specific skills based routing, advanced reporting and call queuing features are just some of ways in which Avaya Contact Centre Select can revolutionise your contact centre.

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Avaya Aura Contact Centre
Voice and multimedia contact centres, requiring advanced application integration
20 - 5000 Agents

Avaya Aura Contact Centre is West Pier`s premium contact centre solution and offers the same media-specific skills based routing, advanced reporting and call queuing features that less costly solutions offer and a whole lot more. AACC is a context-sensitive, collaborative, voice and multichannel customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions.

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Xima Chronical Multimedia Avaya IP Office Contact Centre Select (ACCS) Advanced Avaya Aura Contact Centre (AACC) Premium
Voice only contact centre
Online management portal
Supplied on a dedicated server
Supplied on a virtualised environment
Cloud / hosted solution
Multimedia contact centre
Work force management
PCI compliant
CRM integration
Advanced application integration
Line connectivity Analogue, ISDN or SIP Analogue, ISDN or SIP Analogue, ISDN or SIP
End points types Analogue, Digital, IP, Softphone, Smart Phone App Analogue, Digital, IP, Softphone, Smart Phone App Analogue, Digital, IP, Softphone, Smart Phone App
Scalability (# users) Unlimited 10 - 400 20 - 5000
Installation West Pier Telecom West Pier Telecom West Pier Telecom
Support & maintenance 16 levels of care options 16 levels of care options 16 levels of care options
Support desk Dedicated helpdesk 24/7* Dedicated helpdesk 24/7* Dedicated helpdesk 24/7*
Software upgrades Inclusive software upgrades As & when or inclusive in support & maintenance As & when or inclusive in support & maintenance
Soft moves and changes Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract
Payment options User based and premise based model Buy lease or pay per user Buy lease or pay per user
Price point per voice agent $298* $925* $1,200*
Price for multichannel and voice agent N/A* $1,645* $1,800 - $2,200*
Price for supervisor and multichannel and voice agent $1,896 (multichannel not available)* $2,075* 1 supervisor included for every 10 agents*
*Pricing subject to volume discounts and manufacturer`s offers.

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If you would like to discuss our contact centre solutions or have any questions please call us on 0344 264 5522 or please email us.





Contact centre solutions

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.




Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.

Meet the Avaya E100 Series of SIP Phones. Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.




Award winning contact centre solutions

Award winning contact centre solutions.




Video conferencing solutions, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.




Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Save up to 80% on call costs by moving your lines over to SIP.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001