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Avaya IP Office End of Sale and Support for pre-R10 licences

Avaya ended the sale and support of Avaya IP Office pre-R10 licences on the 8th December 2019. West Pier can still support you though. Please contact us for details about how to get support and to take advantage of our special upgrade licence offer.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Avaya IP Office End of Sale and Support for pre-R10 licences

At West Pier Telecom, we support, maintain and upgrade Avaya IP Office systems whether they are end of life or not. This includes Avaya IP Office 406's as well as the IPO 500 V1 and V2. Avaya have announced the end of sale and support for pre-R10 Avaya IP Office licencing. The affected Software versions include: R6, R7, R8, R9.0 & R9.1.

End of sale date was December 8th 2019

What does Avaya`s latest announcement mean for you?

This does not mean that your telephone system stopped working on December 8th however, if you are using an Avaya IP Office that is running on version 9.1 or older, then you will need to be aware of the following:

  • Products running pre-R10.1 software are not supported by Avaya Tier 3 & 4 technical support or for software repairs/patching.

  • No licences for Avaya IP Office products running pre-R10 software are available following on from the December 8th 2019 deadline. This means that you will not be able to purchase licences to expand your system for ISDN lines, SIP Trunks, IP or 3 party IP licences. The full list can be seen in the link below.


If this all seems a bit overwhelming then drop us a call us on 01273 391224 and we will highlight your options in a calm and pressure free manor.

For a full list of affected products and their codes either call us or alternatively you can click here.


What are your options?

The affected software versions include: Release 6, Release 7, Release 8, Release 9.0 & Release 9.1.

A: Do nothing - Business risk high

Hardware running pre-R10 software is currently not supported by Avaya, leaving you vulnerable. Licensing is now also unavailable.


B: Buy licences at current software version now for future requirements - High business risk

You will be purchasing licences that you may never use. You will not be able to buy any more licences for the system and you are currently not eligible for support from Avaya if there is an issue with your system.


C: Buy an upgrade licence - Low business risk

You can buy an upgrade licence and have the system upgraded to the latest or supported level of software. An upgrade licence is a relatively inexpensive way to bring your entire system up to the latest software version and gain new features by doing so.

Upgrade licence costs:
  • £441.00 for systems (Voicemail PRO and advanced software applications)
  • £266.00 for systems (Voicemail and basic telephony)


Exclusive West Pier Offer

When you take out West Pier and Avaya telephony support* West Pier Telecom will cover the cost of the upgrade licence.

*Minimum 3-year West Pier and Avaya support when obtaining free upgrade licence.


D: Migrate to the cloud - Low business risk

We are 1 of just 10 Avaya Tier 1 Cloud Telephony Partners.



Incompatible hardware


Some hardware is NOT compatible with software above 9.xx and will need to be upgraded or replaced. We would like to point out this affects 46xx/56xx/54xx Series Handsets.

For a detailed list of affected hardware call us or click here.


Incompatible contact centre software

Compact Avaya Contact Centre (CCC) and Customer Call report (CCR) users will need to upgrade to Avaya Call Reporter (ACR) or Avaya Contact Centre Select (ACCS).


What do I need to do next?

In order to discuss your options please call Phillip Du Bois at the office on 01273 391224 who will be able to advise you of your options.


Check out our latest Avaya IP Office Tell Me About Guide to see the last Avaya IP Office features and 3rd party technologies that you could be taking advantage of.

*Terms and conditions apply.

For more information please don`t hesitate to get in touch.

Are you struggling with Avaya IP Office Release 11 or is your current provider letting you down? Please contact our help team on 01273 391200.






If you would like to discuss any concerns or if have any questions please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

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