CSS Menu

Avaya IP Office and Communication Manager Telephone Maintenance and Support

West Pier support and maintain some of the largest and most complex Avaya IP Office and Communication Manager telephone systems in both the UK and abroad.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Avaya Telephone Maintenance and Support

If you need emergency 24/7 Avaya telephone support please call us on 0344 264 5522.

If you would like to take out an Avaya IP Office or Avaya Communication Manager telephone support contact - give us a call on 0344 264 5522. Just some of the Avaya Models we support:

Avaya IP Office IP401, Avaya IP Office IP403, Avaya IP Office Small Office Edition, Avaya IP Office IP406 V1, Avaya IP Office IP406 V2, Avaya IP Office IP412, Avaya IP Office IP500, Avaya IP Office IP 500v2, DL360/DL120/R210 Server Edition, Avaya Index, Avaya Definity CSI Prologx, Avaya Definity SI, Avaya Definity G3R, Lucent, AT&T, and Avaya Communication Manager.

We are the only Avaya Partner in the UK to receive Avaya's customer service award, the prestigious Avaya Partner in Customer Excellence for four years running.

Avaya ended the sale and support of Avaya IP Office pre-R10 licences on the 8th December 2019.

Our engineers are dedicated Avaya specialists and we support and maintain both Avaya IP Office telephone systems of any model as well as legacy systems such as the Avaya Definity telephone System.

Why choose West Pier to support your telephone system?

West Pier Telecom provides fully comprehensive dedicated 24/7 Avaya and Ericsson-LG telephone maintenance and support packages for customers all over the UK.

West Pier is a Partner in Customer Excellence, one of only two companies in the UK to be awarded this customer service accreditation for consistently achieving significantly higher scores in customer satisfaction surveys. You will have peace of mind letting us support and maintain your business telephone system.

West Pier have been supporting and maintaining Avaya and data networks for over 20 years which means not only do we have a wealth of knowledge regarding Avaya products but we have a large stock of legacy systems hardware including spare parts should your Avaya or Ericsson-LG telephone system or data network require them. Our highly experienced team of Avaya and Ericsson-LG telephone engineers have an impressive amount of telephone training and accreditation between them so you can be sure of receiving the highest quality service.

Good customer service underpins our Avaya telephone support and maintenance service. We have invested heavily in ensuring our 24/7 help desk staff are well trained, friendly and contactable by both phone and our industry leading help desk portal.

Our online customer service support portal is secure, easy to use and intuitive. Simply log your fault, query or other issue and our team will be instantly notified. It is the quickest way to get in touch. You will automatically be sent a ticket number by email and be sent updates every time your query progresses. Crucially you can also log in to the portal and view your ticket history, re-activate old tickets, and get statistics. West Pier's engineers use an in-house-built ticketing wallboard (demo available) allowing us to instantly see new tickets raised and other important data relating to tickets to allow us to respond to and resolve your problem as quickly as possible. We have maintained customers such as Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.


  • We will beat the cost of your current system support contract by a minimum of 10%.
  • Manufacturer loyalty discounts for upgrades to Avaya hardware and software.
  • Inclusive free remote programming for additions, moves and changes (dependant on contract).
  • Competitively priced Avaya hardware and software licensing.
  • Competitive engineering rates for additional chargeable work where applicable.
  • Option to pay quarterly in advance or annually in advance with the benefit of extra discounts.
  • Option to flexibly extend the term of the contract from one to five years with the added benefit of up to 20% discount for a five year contract and 10% for a three year contract.
  • Even if you are mid-contract with your current maintainer give us a call because we can often assist and move you over to West Pier. We do this by covering the cost of the remainder of your contract in order to get you away from your current provider.


  • West Pier are an accredited certified Avaya silver partner and expert in Midmarket UC.
  • ISO 9001:2015 accredited quality management system for specification, installation and maintenance of voice and data systems.
  • Specialist in Avaya SME, Midmarket enterprise, multi-site and call centre configurations.
  • Enthusiastic and experienced dedicated team of sales, service and technical staff.
  • 4 hour response to major faults with 8 or 16 hour response to more minor issues.
  • Avaya backed software assurance and IPOSS software support contracts.


  • Over 20 years of Avaya product knowledge combined with the experience in most complementary hardware and software products to enhance the functionality of the Avaya platform.
  • Deep understanding of state of the art SIP, IP and MPLS as well as Legacy PSTN, ISDN networks.
  • Dedicated Avaya accredited account management and engineering support.
  • Extensive spare stock at central warehouse and remote sites throughout the UK.
  • Disaster recovery options.
  • Support for system vulnerabilities such as shell shock and heart bleed which could propose a threat to system security and stability.
  • Software configuration and security procedures to prevent against toll fraud.
  • Maintenance acceptance test.
  • Remote management and reporting tools.


  • First time fix.
  • Nationwide 24 hour Avaya telephone support and maintenance with 24 hour helpdesk.
  • 18 tailored levels of cover.
  • Single point of contact.
  • Manage service capability for non-Avaya equipment.
  • Online, email or telephone reporting functionality, with escalation process to senior engineering and technical management.
  • Access to and management of network services, faults and escalations.

West Pier SPECIAL OFFER: 20% off Avaya telephone support and maintenance

West Pier is currently offering 20% off Avaya telephone system maintenance and support for a limited time only. You can see the savings by clicking our instant online maintenance quote calculator.

Reasons to invest in telephony support and maintenance

Having access to technical support for your phone system and a highly trained team to resolve any issues you may have with it gives great piece of mind to those businesses who choose to invest in it. The risks to business continuity presented by a communication system which goes down can be tremendous. Customer satisfaction can be drastically affected as businesses become unreachable, and basic businesses processes which rely on internal communications can fail, resulting in financial losses.

Click Here To Get Instant Online Maintenance Quote >>

If you would like to discuss phone system support and maintenance or have any questions please call us on 0344 264 5522 or please email us.

Business telephone maintenance and support services

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.

Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.

Video conferencing solutions, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

When a telephone system goes down it can cost thousands of pounds in just a few hours. Ensure business continuity with 24 hour West Pier support for your communications.

Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Save up to 80% on call costs by moving your lines over to SIP.

West Pier is certified with Cyber Essentials PLUS. Click to view certificate.

West Pier is fully certified with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570