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West Pier Telecom Privacy Policy

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

West Pier Telecom Privacy Policy

West Pier Telecom aim to treat all personal data fairly and lawfully. Our privacy policy outlines how your data may be collected, stored and used. Please note that the data collected and how it is used differs based on where it was collected and its intended purpose, details are highlighted in this document.

Some definitions

Data: This term refers to any data obtained by West Pier Telecom whether it can identify a person or not. This includes (but is not limited to) web-browser type, email addresses, individual names and website navigation paths.

Personal data: Any information that can be used to identify a person or individual whether it be a telephone number or email address etc.

Operational personal data: This refers to any information obtained by West Pier that can identify an individual but has to be stored and processed in order to fulfil a contract, service or request made by the individual.

Cookies and Passive Data Collection

Cookies are small text files placed on your computer when you visit a website. By using our website you are agreeing to our use of cookies, outlined below. Please note that most web browsers have options for managing your use of cookies, please note that certain elements of our website may not function sufficiently if your cookies are disabled. West Pier uses cookies for a variety of reasons including:

  • 3rd Party Cookies. We may use 3rd party cookies from services such as Google analytics however the information is anonymous.
  • Marketing cookies. West Pier uses marketing cookies to let us know when you have returned to our site, what pages you visited and the links followed. This information may be used in the marketing we send you.
  • Essential Cookies. Essential cookies are cookies that are essential for the running of our website. They allow you to access secure areas of the website or fill in a form.
  • Other passive website data collected. We occasionally collect via our website and 3rd party tools (e.g. webchat) passive data such as browser type, Internet service provider and IP address. Most of this information is collected automatically as part of a 3rd party service however we may (where appropriate) use this information to contact your organisation.

IP Lookup

West Pier Telecom may use 3rd party solutions to help manage its website. Some of these solutions track the IP addresses of companies that visit our website. West Pier may use public and proprietary IP databases to look up your company. We will not and cannot identify individuals within by an IP address.

Communication from West Pier

By submitting your contact information including (but not limited to) your name, email address and employer, you are consenting to receiving the information requested as well as other information relevant to your business including products, services and event invitations. You may at any time update your mailing preferences or completely remove your personal or other data from our records. This can be done by clicking the update your preferences link on our marketing emails or alternatively you can email marketing@westpiertele.com with the email header: Subject Access Request. You can use this method of contact to request all data held about yourself, your company, or alternatively you can request that data be amended or removed all together.

Data and information we collect

West Pier may collect some or all of the data given by an individual or business as well as information regarding the use of our website. Additional information may be needed from time to time to process a request may also be collected as indicated on the Web Site.

Information we may collect includes but is not limited to:

  • Name, job title, telephone number and business name.
  • Demographic information such as location or IP address.
  • Web browser type, operating system, device type.
  • Cookie information.
  • Credit/Debit Card information.
  • From time to time West Pier may receive information regarding yourself which may be combined with existing information to provide more applicable products and services.

How we use information and data

Data collected by West Pier will be primarily used to carry out the task for which it was obtained and is held in accordance with the GDPR. West Pier Telecom will take all necessary precautions to safeguard this data. Any personal data submitted to West Pier by your organisation will be retained for as long as it is needed to complete the task/service for which it was submitted however any personal data submitted through any of our information systems may be retained for a longer period. Unless we are obliged or permitted to do so we will not share your personal data with 3rd party companies. All data is securely stored in accordance with relevant regulations of the GDPR.

We may use any or all of the aforementioned data to help ensure that we are offering you the best possible experience when using our website or business services. These may include:

  • Internal record keeping
  • Monitoring the navigation of our website.
  • Email marketing that we feel is relevant to your business.
  • Introductory phone calls or emails.

Sharing of data including personal data

West Pier may from time to time share your data with 3rd party companies such as (but not limited to) search engines however the data shared in these instances will not be personal data unless you or your organisation has given express permission for us to do so. We may need to share your operational personal data in some circumstances in order to fulfil a contact or carry out a service that you or your organisation has requested or signed up for.

Accessing, deleting or updating you data including opt out

You are entitled at any point to request all data held by West Pier about yourself or your organisation. You are also entitled to have this data removed or updated. If you would like to review, edit or delete data held about you then please email marketing@westpiertele.com with the email subject: Subject access request. Once you have done this someone from West Pier will handle your requests in a reasonable time frame.

You may at any time update your mailing preferences by clicking the update your preferences link on our marketing emails or alternatively you can email marketing@westpiertele.com and request a link to do so.

External links and websites

The West Pier website may contain links to external websites. Please note that this privacy policy is only intended for this website. If you are accessing other websites via links on this website you should read the relevant privacy statements on those sites. West Pier Telecom is not responsible for the content, privacy policy or actions or any third party websites.


West Pier takes the treatment of any personal data collected online seriously. It is for this reason that we have implemented reasonable administrative, physical and electronic safeguards to protect this data. No electronic system of collecting, storing and retrieving data is completely secure. By using our website you are acknowledging that despite the reasonable security measures taken by West Pier, no online system of data collection is 100% safe.

Use of ZoomInfo Services

To enhance our services and provide more tailored offerings, we utilize ZoomInfo to gather business contact data. This information helps us to better understand our clients' needs and to improve our service offerings. The types of data collected by ZoomInfo may include professional contact details and business interaction data. We ensure that the use of this data is in strict compliance with applicable data protection regulations. If you wish to opt-out of data collection by ZoomInfo or manage your preferences, please visit the following link: https://privacyrequest.zoominfo.com/remove/verify.

Changes to privacy policy

West Pier's privacy policy may need to be updated from time to time. Please note that the date below will reflect when the last change was made. Please revisit this privacy policy on a regular basis to see how changes may affect you and your data. Last Updated: 23/01/2024.

If you would like to discuss our telecommunication solutions or have any questions please call us on 0344 264 5522 or please email us.

Business telephone systems, phone maintenance and networking solutions

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.

Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.

Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Save up to 80% on call costs by moving your lines over to SIP.

West Pier is certified with Cyber Essentials PLUS. Click to view certificate.

West Pier is fully certified with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570