Avaya IP Office 500 Business Phone System

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The Avaya IP Office 500 business phone system solution brings your telephony, messaging, conferencing, contact/call centre and video communications on to a single easy to use platform. The award-winning Avaya IP Office 500 is available as an on-premise or as a cloud solution and is the most popular business phone system in the Avaya IP range and enables your workforce to work from any location, on the move or in the office across a range of mobile devices. Whether you have 5 or 3000 employees, the Avaya IP Office 500 is the perfect business phone solution for you. Avaya IP Office technology also supports the new Avaya Cloud Office solution.

Avaya has put out an urgent announcement stating that they are ending sale and support of Avaya IP Office pre-R10 licences. West Pier can still support you though. Please contact us for details about how to get support.

• Mobile working. The Avaya IP Office 500 gives employees that are out of the office the ability to make or receive calls with their mobile phones, tablets and other portable devices regardless of location.
• Reduced Ownership Costs. Avaya`s IP Office 500 phone systems are 20% cheaper to own and maintain than its competitors.
• Unified Communications. Separate data, voice, and video networks are bought together on to one easy to use Avaya platform.
• Avaya Software Upgrades. Software upgrades allow for businesses to update their phone system without needing to replace hardware.
• Contact Centre Features. Improved reporting and integration with Text, IM, Email, Voice or Social Media help improve contact centre customer service and agency efficiency.
• Scalability. The ability to easily add or remove extensions within your own office to reflect the size of a business is a useful feature of Avaya IP Office phone systems.

Click here for the Avaya IP Office Release 11.0 quick guide


Click here for the Avaya IP Office Release 10.0 quick guide


Click here for the Avaya IP Office SME 8093 collaboration guide

Improve your customer service with Avaya IP Office.

• Avaya's IP Office has powerful skills-based routing options that help get calls to the right person even in if they are remote.
• IP Office allows the adding web chat, email and fax seamlessly.
• Get the right reporting tools needed to show how well customers are being supported.

Boost the productivity of your employees

• Employees can stay in touch with one single number.
• Staff can work remotely with the same communications available to them when they're in the office.
• Avaya IP Office allows employees can use any mobile or home phone number as an office phone extension

Save Costs

• According to a recent Tolly Group report*, on average Avaya's IP Office boasts a 25% lower Total Cost of Ownership (TCO) than comparable Cisco & ShoreTel solutions.*
• More calls can be handled with fewer staff members with self-service options for customers.
• Mobile phone and telecommuter long-distance charges can be lowered by routing calls through your system.
• Avoid the need for costly third party conferencing systems with IP office's conferencing systems.
• Avaya's IP Office Take offers you more flexible and lower cost IP-based voice network options.

Avaya IP Office 500 business phone system platform guide

Avaya IP Office has a variety of licences available depending on you needs.
Avaya IP Office Select	For durable larger-scale team, customer, and mobile engagement with a highly resilient software-based solution
Avaya IP Office Server Edition	For durable team, mobile, and customer engagement on a software-based solution
Avaya IP Office Preferred Edition	For durable team, mobile, and customer engagement on a simple-to-deploy appliance
Avaya IP Office Essential Edition	Ideal for essential mobile and team and engagement on a simple-to-deploy appliance
Avaya IP Office Basic Edition	Perfect for basic telephony on a simple-to-deploy appliance

Supported Features:

	IPO Basic edition	IPO Essential Edition	IPO Preferred Edition	IPO Server Edition	IPO Select Edition
Supplied on a dedicated server	✔	✔	✔	✔	✔
Supplied on a virtualised environment	✘	✘	✘	✔	✔
Cloud / hosted solution	✘	✔	✔	✔	✔
Line connectivity	Analogue, ISDN or SIP	Analogue, ISDN or SIP	Analogue, ISDN or SIP	Analogue, ISDN or SIP	Analogue, ISDN or SIP
End points types	Analogue, Digital, IP	Analogue, Digital, IP, Softphone	Analogue, Digital, IP, Softphone, Smart Phone App	Analogue, Digital, IP, Softphone, Smart Phone App	Analogue, Digital, IP, Softphone, Smart Phone App
Scalability (#users)	2 to 384	2 to 384	2 to 384	2 to 2500	2 to 3000
Voice only contact centre	✔	✔	✔	✔	✔
Multimedia contact centre	✘	✘	✔	✔	✔
Work force management	✘	✘	✔	✔	✔
Mobile device integration	✘	Twinning only	✔	✔	✔
Call management features	✔	✔	✔	✔	✔
Audio conferencing	✔	✔	✔	✔	✔
Video conferencing	✘	✔	✔	✔	✔
Call monitoring / call recording	✘	✔	✔	✔	✔
CRM integration	✔	✔	✔	✔	✔
Online management portal	✔	✔	✔	✔	✔
Virtual geographic numbers	✔	✔	✔	✔	✔
Installation	West Pier Telecom	West Pier Telecom	West Pier Telecom	West Pier Telecom	West Pier Telecom
Support & Maintenance	16 levels of care options	16 levels of care options	16 levels of care options	16 levels of care options	16 levels of care options
Support desk	Dedicated helpdesk 24/7	Dedicated helpdesk 24/7	Dedicated helpdesk 24/7	Dedicated helpdesk 24/7	Dedicated helpdesk 24/7
Software upgrades	As & when or inclusive in Support & Maintenance	As & when or inclusive in Support & Maintenance	As & when or inclusive in Support & Maintenance	As & when or inclusive in Support & Maintenance	As & when or inclusive in Support & Maintenance
Soft moves and changes	Inclusive with 24 Hour support & maintenance contract	Inclusive with 24 Hour support & maintenance contract	Inclusive with 24 Hour support & maintenance contract	Inclusive with 24 Hour support & maintenance contract	Inclusive with 24 Hour support & maintenance contract
Call routing	TAPI compliant	TAPI compliant	TAPI compliant	TAPI compliant	TAPI compliant
Payment options	Buy lease or pay per user	Buy lease or pay per user	Buy lease or pay per user	Buy lease or pay per user	Buy lease or pay per user

* "Avaya IP Office Platform Total Cost of Ownership (TCO) vs. Cisco Systems & ShoreTel Unified Communications Platform," The Tolly Group, 2015.