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Avaya IP Office 500 Business Telehone System

Avaya IP Office 500 business telephone system for SME and Mid-Market companies.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Avaya IP Office 500 Business Phone System

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The Avaya IP Office 500 business phone system solution brings your telephony, messaging, conferencing, contact/call centre and video communications on to a single easy to use platform. The award-winning Avaya IP Office 500 is available as an on-premise or as a cloud solution and is the most popular business phone system in the Avaya IP range and enables your workforce to work from any location, on the move or in the office across a range of mobile devices. Whether you have 5 or 3000 employees, the Avaya IP Office 500 is the perfect business phone solution for you.

Avaya has put out an urgent announcement stating that they are ending sale and support of Avaya IP Office pre-R10 licences. West Pier can still support you though. Please contact us for details about how to get support.

  • Mobile working. The Avaya IP Office 500 gives employees that are out of the office the ability to make or receive calls with their mobile phones, tablets and other portable devices regardless of location.
  • Reduced Ownership Costs. Avaya`s IP Office 500 phone systems are 20% cheaper to own and maintain than its competitors.
  • Unified Communications. Separate data, voice, and video networks are bought together on to one easy to use Avaya platform.
  • Avaya Software Upgrades. Software upgrades allow for businesses to update their phone system without needing to replace hardware.
  • Contact Centre Features. Improved reporting and integration with Text, IM, Email, Voice or Social Media help improve contact centre customer service and agency efficiency.
  • Scalability. The ability to easily add or remove extensions within your own office to reflect the size of a business is a useful feature of Avaya IP Office phone systems.

Click here for the Avaya IP Office Release 11.0 quick guide


Click here for the Avaya IP Office Release 10.0 quick guide


Click here for the Avaya IP Office SME 8093 collaboration guide


Improve your customer service with Avaya IP Office.

  • Avaya's IP Office has powerful skills-based routing options that help get calls to the right person even in if they are remote.
  • IP Office allows the adding web chat, email and fax seamlessly.
  • Get the right reporting tools needed to show how well customers are being supported.

Boost the productivity of your employees

  • Employees can stay in touch with one single number.
  • Staff can work remotely with the same communications available to them when they're in the office.
  • Avaya IP Office allows employees can use any mobile or home phone number as an office phone extension

Save Costs

  • According to a recent Tolly Group report*, on average Avaya's IP Office boasts a 25% lower Total Cost of Ownership (TCO) than comparable Cisco & ShoreTel solutions.*
  • More calls can be handled with fewer staff members with self-service options for customers.
  • Mobile phone and telecommuter long-distance charges can be lowered by routing calls through your system.
  • Avoid the need for costly third party conferencing systems with IP office's conferencing systems.
  • Avaya's IP Office Take offers you more flexible and lower cost IP-based voice network options.

Please click here to open PDF Avaya IP Office 500 business phone system platform guide


Avaya IP Office has a variety of licences available depending on you needs.
Avaya IP Office Select For durable larger-scale team, customer, and mobile engagement with a highly resilient software-based solution
Avaya IP Office Server Edition For durable team, mobile, and customer engagement on a software-based solution
Avaya IP Office Preferred Edition For durable team, mobile, and customer engagement on a simple-to-deploy appliance
Avaya IP Office Essential Edition Ideal for essential mobile and team and engagement on a simple-to-deploy appliance
Avaya IP Office Basic Edition Perfect for basic telephony on a simple-to-deploy appliance


Supported Features:

IPO Basic edition IPO Essential Edition IPO Preferred Edition IPO Server Edition IPO Select Edition
Supplied on a dedicated server
Supplied on a virtualised environment
Cloud / hosted solution
Line connectivity Analogue, ISDN or SIP Analogue, ISDN or SIP Analogue, ISDN or SIP Analogue, ISDN or SIP Analogue, ISDN or SIP
End points types Analogue, Digital, IP Analogue, Digital, IP, Softphone Analogue, Digital, IP, Softphone, Smart Phone App Analogue, Digital, IP, Softphone, Smart Phone App Analogue, Digital, IP, Softphone, Smart Phone App
Scalability (#users) 2 to 384 2 to 384 2 to 384 2 to 2500 2 to 3000
Voice only contact centre
Multimedia contact centre
Work force management
Mobile device integration Twinning only
Call management features
Audio conferencing
Video conferencing
Call monitoring / call recording
CRM integration
Online management portal
Virtual geographic numbers
Installation West Pier Telecom West Pier Telecom West Pier Telecom West Pier Telecom West Pier Telecom
Support & Maintenance 16 levels of care options 16 levels of care options 16 levels of care options 16 levels of care options 16 levels of care options
Support desk Dedicated helpdesk 24/7 Dedicated helpdesk 24/7 Dedicated helpdesk 24/7 Dedicated helpdesk 24/7 Dedicated helpdesk 24/7
Software upgrades As & when or inclusive in Support & Maintenance As & when or inclusive in Support & Maintenance As & when or inclusive in Support & Maintenance As & when or inclusive in Support & Maintenance As & when or inclusive in Support & Maintenance
Soft moves and changes Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract
Call routing TAPI compliant TAPI compliant TAPI compliant TAPI compliant TAPI compliant
Payment options Buy lease or pay per user Buy lease or pay per user Buy lease or pay per user Buy lease or pay per user Buy lease or pay per user


* "Avaya IP Office Platform Total Cost of Ownership (TCO) vs. Cisco Systems & ShoreTel Unified Communications Platform," The Tolly Group, 2015.





If you would like to discuss the Avaya IP Office 500 business phone system or have any questions please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.











Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.











Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Save up to 80% on call costs by moving your lines over to SIP.










Video conferencing solutions, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

When a telephone system goes down it can cost thousands of pounds in just a few hours. Ensure business continuity with 24 hour West Pier support for your communications.











Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

West Pier provides touch screen telephone systems with access to web-based applications, menus, calendars, directories, high-quality voice calls, instant messaging, voice messaging, conference calling and more.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570