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Avaya Aura Communication Manager

Avaya Aura Communication Manager delivers premium voice, video and collaboration.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Avaya Aura Communication Manager Business Phone System

Avaya Aura Communication Manager is an award-winning business phone system which allows an organisation to deliver and manage voice, video and messaging communications consistently throughout their business no matter where they are located. Starting with as few as 100 users with the ability expand to as many as 36,000 on a single system and to 350,000 on a single network, Avaya Communication Manager fits seamlessly in to a hybrid environment where different communication protocols exist avoiding the need to rip and replace and allowing for a gradual upgrade to IP.

Avaya Aura Communication Manager - unify all your communications


Avaya Aura Communication Manager - unify all your communications

  • More Features. With 700+ features, communications flow easily throughout an organisation. Headquarters, branch offices, contact centres, home offices, and mobile workers get the same great set of collaboration and communication services.
  • One Platform for All Your Communications. Separate data, voice, and video networks are bought together on to once easy to use platform that is easy to manage.
  • Increased Reliability. Reliability enhancements mean Avaya Communication Manager offers 99.999% reliability with regards to communication services.
  • Mobile Workforce. Employees on the move can be reached on a single number wherever they are on any device. Their favourite features will be accessible regardless of location.
  • Avaya Communication Manager Software Upgrades. Software upgrades allow for businesses to update their phone system without needing to replace hardware.
  • Contact Centre Features. Improved reporting and integration with Text, IM, Email, Voice or Social Media help improve contact centre customer service and agency efficiency.
  • Scalability. The ability to easily add or remove extensions to reflect the size of a business is a useful feature of Avaya Communication Manager phone systems.


Please click here to open PDF Avaya Aura Communication Manager business phone system platform guide



Why choose the Avaya Aura Communication Manager?

Active participation, collaboration and high quality experiences are the cornerstone of engagement for today's enterprises. The days where simply getting together with customers, co-workers, and suppliers is enough is over. Avaya Communication Manager gives employees the tools needed to take an active role in creating value, delight customers and engage colleagues in flexible interactions that deliver business results. To enable this transformative, people-centric engagement, Avaya developed the Avaya Aura Platform and it's a set of seamless components that fuse together to provide comprehensive team and customer engagement solutions that deliver a meaningful impact to your business.

Avaya Aura Communication Manager is a foundational element of the Avaya Aura Platform, and enables rich voice, video, mobility, messaging and engagement capability, all on a resilient, distributed network which supports IP/SIP -based, digital and analogue devices.



Supported Features:

Avaya Aura Communication Manager
Supplied on a dedicated server
Supplied on a virtualised environment
Cloud / hosted solution
Line connectivity Analogue, ISDN or SIP
End points Types Analogue, Digital, IP, Softphone, Smart Phone App
Scalability (#users) 10 to 36 000
Voice only contact centre
Multimedia contact Centre
Work force management
Mobile device integration
Call management features
Audio conferencing
Video conferencing
Call monitoring / call recording
CRM integration
Online management portal
Virtual geographic numbers
Installation West Pier Telecom
Support & maintenance 16 levels of care options;
Support desk Dedicated helpdesk 24/7
Software upgrades As & when or inclusive in Support & Maintenance
Soft moves and changes Inclusive with 24 Hour support & maintenance contract
Call routing TSAPI and TAPI. Advanced call routing as standard with enhanced ability to integrate with 3rd party routing applications.
Payment options Buy lease or pay per user






If you would like to discuss the Avaya Aura Communication Manager or have any questions please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.







Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.







Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Save up to 80% on call costs by moving your lines over to SIP.






Video conferencing solutions, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

When a telephone system goes down it can cost thousands of pounds in just a few hours. Ensure business continuity with 24 hour West Pier support for your communications.







Award winning business telephone systems, phone maintenance, networking solutions and consultancy services

West Pier provides touch screen telephone systems with access to web-based applications, menus, calendars, directories, high-quality voice calls, instant messaging, voice messaging, conference calling and more.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570