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Avaya Experience Platform

The Avaya Experience Platform revolutionises contact centre operations by integrating AI, offering a dynamic and adaptable ecosystem.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

What is the Avaya Experience Platform?


The Avaya Experience Platform revolutionises contact centre operations by integrating AI, offering a dynamic and adaptable ecosystem. This platform preserves your previous investments and supports you throughout your digital transformation journey, ensuring flexibility and dedicated support to achieve your business objectives. The platform’s wide array of customisable capabilities allows you to design the customer experience exactly as you need.





Special Campaign Offer

Take advantage of the Avaya Experience Platform Installed Base and Competitive Program Offer. Eligible to any Avaya or competitor Contact Center customers, this program includes CCaaS voice, digital, and all media seats, free for the first 9 months of a 36-month term. Premium ACES Implementation Services are also available at a significant discount. Contact us for more details.


Seamless Transition to Cloud

Transition smoothly to cloud technologies with Avaya Experience Platform Connect. This feature enables users of Avaya Aura and Avaya Call Center Elite to integrate with the Avaya Experience Platform while maintaining their current on-premises infrastructure. Innovate without disruption and align cloud applications with your business timelines and objectives.


Avaya Experience Platform







Customer Service Excellence

Enhance customer and employee interactions across all touchpoints including voice, email, chat, messaging, and social channels. The Avaya Experience Platform consolidates teams, resources, and insights to optimise contact centre performance and elevate customer service.


Empowering Capabilities

Empower your agents and supervisors with tools that enhance customer relations from a unified desktop view:
  • Attribute-Based Routing: Match customers with the agent best suited to their needs.
  • Automation and Self-Service: Offer customers the flexibility to choose their service experience.
  • AI Capabilities: Engage customers in a natural and personalised manner, enhancing satisfaction and loyalty.


Integration and Collaboration

Integrate Avaya Experience Platform with Microsoft Teams to enhance team collaboration and customer satisfaction. Explore a variety of licensing packages available on the Azure Marketplace including Voice, Digital, All Media, and Avaya Experience Platform Connect, tailored to meet all your customer service needs.


Click to view the Avaya Cloud Office solution >>




For detailed customer terms, pricing discounts, and durations, please contact us on 0344 264 5522 or alternatively please email us.





Cloud telephony

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.




Cloud telephony, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.






    
West Pier is certified with Cyber Essentials PLUS. Click to view certificate.
    

West Pier is fully certified with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570