CSS Menu

About West Pier Telecom Ltd

West Pier have been awarded the prestigious Partner in Customer Excellence accreditation by our partner Avaya for consistently receiving above average customer service feedback from its customers.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

About West Pier

West Pier are experts in and providers of business telephone communications and networking products as well as support and consultancy services. In 2015, 2016, 2017 and 2018 West Pier was awarded the prestigious Partner in Customer Excellence accreditation by our partner Avaya for consistently achieving significantly higher scores in customer satisfaction surveys. Our areas of expertise include on-premise business telephone systems, hosted telephony, contact centre solutions, Avaya telephone maintenance and support, internet connectivity, network solutions, Avaya Scopia video conferencing, business mobile phones, SIP trunks and business relocation services.


Click here to sign up to our newsletter


With over 20 years' experience, West Pier Telecom have a wide range solutions which are tailored to meet the needs of all our customers, from the smallest business to multi-national enterprises and government bodies.


West Pier is fully accredited with ISO 9001

West Pier is fully accredited with ISO 9001


West Pier uses an ISO 9001:2000 accredited quality management system for specification, installation and maintenance of voice and data systems. We are extremely proud of our expansive range of clients who operate in the travel, legal, medical and service sectors including such organisations as the Harwoods Group, TUI Travel Plc (parent company for First Choice and Thomson), Lactalis McLelland (Seriously Strong Cheddar), EBay, AXA PPP, National Association Of Head Teachers, Age UK, JML, Royal Navy Destroyers and Sandhurst Military Academy.

Our Avaya business telephone systems are recognised as number one in the world for IP telephony, cloud telephony, unified communications, voice messaging, video conferencing and contact centre (call centre) solutions.

Renowned as an innovative forward thinking company, we are continually looking for new ways to improve our product and service offering so that our clients` systems are easy to use, easy to manage and cost-effective, giving them the competitive edge within their industry. At West Pier Telecom we ensure our clients receive the very best service by providing support throughout every aspect of your project cycle, from account management to pre and post sales.

Avaya has received the following recent awards:
  • 2017 Avaya IP Office Contact Center has been named as the 2017 Unified Communications Product of the Year Award winner.
  • 2017 Avaya Receives CUSTOMER Contact Center Technology Award for 2017.
  • 2017 Avaya Equinox has been awarded 2017 Communication Solutions Product of the Year Award.
  • 2017 Inbound Contact Routing Systems Market Share Leadership Award.
  • 2017 Contact Center Applications Market Share Leadership Award.
  • 2017 Contact Center Applications Vendor of the Year award.
  • 2016 Awarded Leader in the prestigious Gartner Magic Quadrant Awards for Contact Centre Infrastructure Worldwide
  • 2016 Awarded Leader in the prestigious Gartner Magic Quadrant Awards for Unified Communications
  • 2015 Awarded Leader in the prestigious Gartner Magic Quadrant Awards for Contact Centre Infrastructure Worldwide
  • 2014 Nemertes PilotHouse Top Provider for Enterprise Video Conferencing
  • 2014 Awarded Leader in the prestigious Gartner Magic Quadrant Awards for Contact Centre Infrastructure Worldwide
  • 2013 Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems
  • 2013 IDC MarketScape: Worldwide Unified Communications and Collaboration
  • 2013 Avaya Positioned as Leader by Gartner in Magic Quadrant for Contact Center Infrastructure Worldwide for 13th Consecutive Year
  • 2013 Avaya IP Office Server Edition Receives 2013 TMC Labs Innovation Award
  • 2013 Avaya IP Office Wins Product of the Year
  • 2012 IDC MarketScape: leader in Worldwide Mobile Unified Communications and Collaboration
  • 2012 IDC MarketScape: leader in Worldwide Unified Communications Voice Infrastructure
  • 2012 Gartner MarketScope for Unified Communications for the SMB Market, Western Europe
  • 2012 Gartner MarketScope for Unified Communications for the SMB Market, North America
  • 2012 Nemertes Research PilotHouse Award for IP Contact Center
  • 2012 Frost & Sullivan Market Share Leadership Award Inbound Contact Routing Systems
  • 2012 Nemertes Research PilotHouse Awards for Video Conferencing
  • 2012 eCampus News Reader's Choice Award
  • 2012 Awarded Leader in the prestigious Gartner Magic Quadrant Awards for Contact Centre Infrastructure Worldwide


Avaya has been awarded leader in the prestigious "Gartner Magic Quadrant" for Contact Center Infrastructure for 16 consecutive years.

Avaya are very much an innovator in their field consistently pushing the boundaries of telecommunications to deliver products that cater for the demands of today's working environment. With robust, reliable, stylish and ergonomically designed products Avaya's range of equipment is fast becoming the industry standard for the SME market.


Recent market research established that Avaya have the following accreditation to their name:

  • No. 1 in North American Enterprise Telephony(1).
  • No. 1 worldwide(2) and in the U.S.(3) in IP Telephony.
  • No. 1 worldwide in Voice Messaging(4), Unified Communication(5) and Unified Messaging(6).
  • No. 1 in Call Centres in North America(7), Western Europe and AsiaPacific(7).
  • No. 1 in the U.S. in PBX maintenance services (3).
  • No. 1 worldwide in the Enterprise Structured Cabling Solutions market(8).

Sources:
1 Gartner Inc.; 2 Synergy Research Group; 3 InfoTech; 4 In-Stat/MDR; 5 The Pelorus Group; 6 Radicati; 7 Frost & Sullivan; 8 BSRIA Research.


Avaya was named the official communications network provider for the following high profile sporting events, serving millions of users:
  • 2014 Sochi Winter Olympics
  • 2010 Winter Olympics
  • 2006 FIFA World Cup
  • 2002 FIFA World Cup
  • 2003 FIFA Women's World Cup




Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.

Meet the Avaya E100 Series of SIP Phones. Dock your smartphone or tablet, open an app, and turn your mobile device into a secure enterprise-grade communications tool. The E159 and E169 can also be used as a regular SIP desk phone on its own.





If you would like to discuss our telecommunication solutions or have any questions please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.



West Pier is fully accredited with ISO 9001

West Pier is fully accredited with ISO 9001