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Hosted Avaya IP Office and Cloud Telephony

Our most advanced hosted and cloud telephony solution.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Hosted Avaya IP Office and Cloud Telephony


What is Stratus?

Stratus is our most advanced cloud and hosted telephony solution. The latest and most advanced on-premise telephony features are now available to you in a hosted Avaya solution that is simple to deploy and can be tailored to your business requirements.

Our Stratus hosted solution is powered by the award-winning Avaya IP Office, and unlike most of cloud telephony solutions on the market, Stratus offers you no feature limitations as it is based on a multi-Instance architecture. Every feature possible within the solution is available for you to use and customise as required. The service is uncontended and unrestricted.


Background

The technology giant Avaya has selected West Pier as a specialist hosted (cloud) partner.

We are one of just eight Avaya partners in the UK who have been approved to sell the Avaya IP Office in a hosted (cloud) format, known as Stratus. The Avaya IP Office is a multi-award-winning business telephone system with a premium feature set, originally available only as an on-premise solution but now as a fully hosted Avaya IP Office solution. Our mutual trust with Avaya and our close relationship with them has allowed us to host regular events in conjunction with the technology giant at their city centre office in Tower 42, overlooking the London skyline, detailing our hosted Avaya IP Office solution known as Stratus.

Unlike most hosted (cloud) telephone systems on the market (e.g. Broadsoft or Vanilla IP), our Stratus solution is based on a multi-instance architecture which means the Stratus solution is yours and not shared with anyone else. Our Stratus (hosted Avaya IP Office) solution is uncontended and unrestricted.


Avaya-9641g deskphone


Avaya Vantage deskphone




Existing Avaya Customer?

  • Investment Protection. Where possible migrate your existing licenses and reduce your opex, re-use existing digital or VoIP handsets. Retain these assets if you decide to end your contract, avoid business disruption and change with improved continuity in user and customer experience.


Benefits of Hosted Avaya IP Office and Cloud Telephony:

  • No feature limitations. Our multi-instance architecture differentiates us from the competition, you will receive every feature possible within the IP Office solution unlike most BroadSoft based solutions.
  • Flexibility in deployment. The hosted Avaya IP Office solution can be adapted to your business requirements. Partial cloud or full cloud with flexible disaster recovery and deployment options such as working with older cabling technologies or local backup hardware onsite.
  • CRM Integration. Stratus's multi-tenant architecture allows the solution to integrate with a much higher number of CRM systems and 3rd party application than most hosted telephony solutions on the market.
  • Mobile working. Employees that are not on site can make or receive calls with their mobile phones, tablets and other portable devices regardless of location.
  • Reduced Ownership Costs. Hosted Avaya IP Office phone systems are 20% cheaper to own and maintain than its competitors.
  • Unified Communications. Separate data, voice, and video networks are bought together on to one easy to use platform.
  • Contact Centre Features. Improved reporting and integration with Text, IM, Email, Voice or Social Media help improve contact centre customer service and agency efficiency.
  • Scalability. The ability to easily add or remove extensions to reflect the size of a business is a useful feature of our Stratus cloud solution.


Features comparison between all our cloud and hosted telephony products:


Feature Mid-Market Advanced Premium
Fully Featured Desk Phone
Visual Voicemail with Email Delivery
Voice Recording
Mobile Twinning, Hot Desking
Conference Calling with Screen Sharing
Conference Calling with Meet-Me Conference Bridge
Hunt Groups with Queuing and Announcements
Paging
Auto Attendant
Flexible Calling Line Identity
Remote Worker Phone
Disaster Recovery and Local Redundancy
Administration and User Web Portal
Desktop Application with IM and Presence
MS Lync/Skype for Business Integration
MS Outlook Integration
Salesforce.com Integration
Smart Phone App with IM, Presence, Call Control. GPS Location Awareness
Soft Phone Application (Win & Mac)
DECT Options
Skills Based Routing
Supervisor Application
Wallboards
Multichannel Contact Delivery (email, web chat)
Receptionist Desktop Client Application
CRM Integration
Web Conferencing Collaboration

Additional Option: ○
Included: ✔
Not Included: ✘



Please click here to find a hosted and cloud telephone system in your area >>

Please click here to find the award-winning Avaya IP Office phone system in your area >>

Please click here if you are looking for an on-premise telephone system >>




If you would like to discuss our Hosted Avaya IP Office and Cloud Telephony solutions or have any questions please call us on 0344 264 5522 or please email us.





Cloud telephony

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.




Cloud telephony, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.




Avaya Vantage K175 Multimedia Device

Meet the Avaya Vantage K175 Multimedia Device. Avaya's K175 Vantage Devices offer Google Play access. Avaya Vantage Voice Assistant is one of newest apps available for you to download. The Voice Assistant App allows users to work with configurable Hot word phrases such as 'Hey Vantage, Call Mia', allowing for a completely touchless interaction with the device.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570