Avaya Call Reporting for Avaya IP Office

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Avaya's feature rich call reporting solution

Call Reporting for Avaya IP Office is Avaya's cradle-to-grave call reporting and call recording solution. You can accurately measure your business performance with Avaya Call Reporting, measuring calls, time spent on calls, missed calls from customers and call recording which can be integrated into your CRM. The solution will help you manage your phone system and business with minimum time and effort with the help of 50 standard reports. The Avaya Call Reporting solution for IP Office has a Recording Library that provides easy access to recordings, and uses the same reporting interface via IP Office Voicemail Pro integration. Hunt Groups are improved with Realtime Agent Seat and Agent Dashboards which enhance IP Office hunt groups and deliver visual call management. Avaya Call Reporting is modular software which means you start off with the base module (Standard Reports). From then you can add on the different modules based on your business needs.

Try Avaya Call Reporting Free For 30 Days

Standard Reports: Choose from over 50 standard reports to gain increased visibility and create efficiencies. Validate each inbound, outbound and internal call with cradle to grave reporting.

Custom Reports: Avaya Call Reporting for Avaya IP Office allows users to quickly and easily create tailored reports or even edit existing ones. You choose what goes in a report, Avaya call reporting fits in to your business the way you want it to.

Recording Library: The Recording library feature that comes with Avaya Call Reporting will easily integrate with IP Office Voicemail Pro and cradle to grave reporting. The feature enables you to evaluate your employees and listen to their specific calls. You can optimise the library to determine how long calls are kept and allow storage through your network.

Agent Dashboards: Improve agent productivity and visibility by using the Agent Dashboards widgets and account / reason codes. Widgets allow your agents to govern themselves and helps them add value to their calls. With account codes you can choose to add more information about calls, reason codes enable users to notify supervisors of their status. Agent Dashboards can easily integrate into URL based CRM's such as Salesforce.



Realtime: The Avaya Call Reporting Realtime feature enables you to manage your employees in the moment in real time. Users can view how many calls are being taken, on hold or missed, along with in progress agent, group or extension calls with wallboards displaying current statistics. The Wallboards are a piece of cake to implement with pre-built templates and can be customised, including setting alerts and trigger thresholds.

Click here to view the Avaya Call Reporting brochure