Avaya Aura Contact Centre (Call Centre) Solution
Voice and multimedia contact centres, requiring advanced application integration. 20 - 5000 Agents
Avaya Aura Contact Centre (Call Centre) Solutions
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Voice and multimedia contact centres, requiring advanced application integration. 20 - 5000 Agents
Avaya Aura Contact Centre is West Pier`s premium contact centre solution and offers the same
media-specific skills based routing, advanced reporting and call queuing features that less costly solutions offer and a whole lot more. AACC is a context-sensitive, collaborative, voice and multichannel customer contact solution that allows enterprises to anticipate, automate and accelerate customer interactions.
Agent Efficiency
- Single Interface for Managing All Customer Interactions. Reduce call volume and improve efficiency when you expand customer interactions to lower cost channels like chat and SMS/text. All channels are managed through a single agent desktop interface.
- Real time and historical data. The agent desktop provides your agents with the pertinent customer data and historical interaction data across all of the supported channels.
Supervisor and Administrative Efficiency
- Advanced reporting. Historical and real time displays with dynamic filtering make reading and assessing KPIs easy. Choose from 120 predefined real-time and historical reports, as well as a Report Creation Wizard for creating customised reports.
- Deploy and Manage with Ease. Simplify your day-to-day management using a single interface for system setup, configuring agents, assigning skill sets, performance reporting, and managing contact flows.
Customer Satisfaction
- Manage Your Customers` Experience. Get a clear view of customer contact flows, both self-service and agent-assisted with the Avaya Aura Orchestration Designer graphical workflow management tool.
- Increased contact points. Customers can choose from voice, web chat, SMS text, email, and fax as a channel of contact increasing their options and ease of access.
Scalability and Architecture
- Virtual Servers. Support for VMware virtualisation software facilitates server consolidation and deployment flexibility, lowering costs.
- Open standards-based solution. The Avaya Aura Contact Centre SIP-based architecture makes it easy to develop, implement and maintain screen pops reducing time, effort and cost required to launch new capabilities that further enrich the context and information presented to agents.
*Pricing subject to volume discounts and manufacturer`s offers.
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If you would like to discuss the Avaya Aura Contact Centre or have any questions please call us on 0344 264 5522 or please email us.
West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.
Unify all your communications. Access on any device.
Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.
West Pier is fully accredited with ISO 9001:2015
Certificate No 10570