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Five9 Contact Centre and Call Centre Software for Zoom Phone (Voice), Rooms, and Meetings

Five9's Cloud Contact Centre solution fully integrates with Zoom Cloud Phone and the Zoom UC Suit.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Five9 Cloud Contact Centre for Zoom

Five9 Contact Centre and Call Centre Software for Zoom Phone (Voice), Rooms, and Meetings

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If you are using or are considering using Gartner Magic Quadrant (https://www.gartner.com/en/research/methodologies/magic-quadrants-research) Leader Zoom Communications as your unified communications platform and you need contact centre capability, trust Five9. Five9 is a Gartner Magic Quadrant Leader itself in the Contact Centre as a Service Space.

In March 2019, Zoom announced a strategic partnership with Five9`s, an industry leading cloud contact centre provider of call centre software. This partnership is a dream matchup for any organisation looking to move their communications to the cloud.



Five9 Contact Centre and Call Centre Software for Zoom Phone (Voice), Rooms, and Meetings





  • Zoom offers a slick, user friendly UC suit that includes advanced voice (phone), meetings, video conferencing, messaging and chat capabilities.
  • Five9 offers a feature rich, omnichannel contact centre solution with an open architecture for integration with an extremely wide range of 3rd party applications and systems.



For a more detailed look at the Five9`s solution, see our dedicated Five9 page.

The Zoom Communications Suit includes but is not limited to:

  • Zoom Meetings & Chat: Get enterprise level video conferencing that includes content sharing capabilities as well as real-time messaging.
  • Zoom Video Webinars: Video conferencing that includes HD video and audio, on-demand viewing, live broadcasting, reporting & analytics, and event assistance.
  • Zoom Cloud Phone: A feature rich cloud phone with all the modern bells and whistles including "One unified app" for phone, video, meetings, and chat.
  • Conference Rooms: Intuitive HD video conferencing capabilities at the touch of a button.
  • Business IM: A streamlined chat service with video meetings and file sharing.




Click here to view the Zoom communications data sheet.  Download the Zoom Communications Data Sheet.




If you would like to discuss the Five9 Contact Centre and Call Centre Software for Zoom Phone (Voice), Rooms, and Meetings or have any questions please call us on 0344 264 5522 or please email us.





Video conferencing solutions

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570