Five9 Cloud Contact Centre for Zoom

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If you are using or are considering using Gartner Magic Quadrant Leader Zoom Communications as your unified communications platform and you need contact centre capability, trust Five9. Five9 is a Gartner Magic Quadrant Leader itself in the Contact Centre as a Service Space.

In March 2019, Zoom announced a strategic partnership with Five9`s, an industry leading cloud contact centre provider of call centre software. This partnership is a dream matchup for any organisation looking to move their communications to the cloud.

• Zoom offers a slick, user friendly UC suit that includes advanced voice (phone), meetings, video conferencing, messaging and chat capabilities.
• Five9 offers a feature rich, omnichannel contact centre solution with an open architecture for integration with an extremely wide range of 3rd party applications and systems.

For a more detailed look at the Five9`s solution, see our dedicated Five9 page.

The Zoom Communications Suit includes but is not limited to:

• Zoom Meetings & Chat: Get enterprise level video conferencing that includes content sharing capabilities as well as real-time messaging.
• Zoom Video Webinars: Video conferencing that includes HD video and audio, on-demand viewing, live broadcasting, reporting & analytics, and event assistance.
• Zoom Cloud Phone: A feature rich cloud phone with all the modern bells and whistles including "One unified app" for phone, video, meetings, and chat.
• Conference Rooms: Intuitive HD video conferencing capabilities at the touch of a button.
• Business IM: A streamlined chat service with video meetings and file sharing.

 Download the Zoom Communications Data Sheet.