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Avaya Contact Centre Select (Call Centre) Solution

Voice and multimedia contact centre solution. 10 - 400 Agents

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Avaya IP Office Contact Centre Select

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Voice and Multimedia Contact Centre Solution. 10 - 400 Agents

A modern call centre needs to allow for multiple channels of communication. Avaya IP Office Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or Social Media through a single, easy to use interface. Media-specific skills based routing, advanced reporting and call queuing features are just some of ways in which Avaya Contact Centre Select can revolutionise your contact centre.

Agent Efficiency

  • Unified Agent Desktop. An easy to use interface makes it easy to communicate with customers regardless of channel. Agents use a single Desktop to manage inbound and outbound voice interactions, as well as email, web chat, text and fax. These interactions can be handled individually or simultaneously depending on an agents` settings.
  • Call Recording. Having the option of recording each agent interaction helps improve agent performance and resolve any disputes. Recovering call recordings is easy with the intuitive user interface.


Supervisor and Administrative Efficiency

  • Advanced reporting. Historical and real time displays with dynamic filtering make reading and assessing KPIs easy. Customised multi-channel reports can be easily run on a regular basis reducing the time needed to analyse data.
  • Script writing feature. The drop down menus in the Orchestration Designer graphical user interface makes developing routing scripts quick and easy.


Customer Satisfaction

  • Efficient call routing. Avaya Contact Centre Select has the ability to route voice calls, and multichannel transactions to the most appropriate resource based on language, knowledge, past history and availability, with back up options if the 1st choice contact is busy.
  • Increased contact points. Customers can choose from voice, web chat, SMS text, email, and fax as a channel of contact increasing their options and ease of access.


Scalability and Architecture

  • Flexible Deployment. Avaya Contact Centre Select is appropriate for a range of deployments, from a single site up to 32 IP Office locations, and facilitates an environment where skills are utilised across an organisation with greater efficiency.
  • Virtual Servers. Support for VMware virtualisation software facilitates server consolidation and deployment flexibility, lowering costs.


Business mobile phone solutions


Xima Chronical Multimedia Avaya IP Office Contact Centre Select (ACCS) Advanced Avaya Aura Contact Centre (AACC) Premium
Voice only contact centre
Online management portal
Supplied on a dedicated server
Supplied on a virtualised environment
Cloud / hosted solution
Multimedia contact centre
Work force management
PCI compliant
CRM integration
Advanced application integration
Line connectivity Analogue, ISDN or SIP Analogue, ISDN or SIP Analogue, ISDN or SIP
End points types Analogue, Digital, IP, Softphone, Smart Phone App Analogue, Digital, IP, Softphone, Smart Phone App Analogue, Digital, IP, Softphone, Smart Phone App
Scalability (# users) Unlimited 10 - 400 20 - 5000
Installation West Pier Telecom West Pier Telecom West Pier Telecom
Support & maintenance 16 levels of care options 16 levels of care options 16 levels of care options
Support desk Dedicated helpdesk 24/7* Dedicated helpdesk 24/7* Dedicated helpdesk 24/7*
Software upgrades Inclusive software upgrades As & when or inclusive in support & maintenance As & when or inclusive in support & maintenance
Soft moves and changes Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract Inclusive with 24 Hour support & maintenance contract
Payment options User based and premise based model Buy lease or pay per user Buy lease or pay per user
*Pricing subject to volume discounts and manufacturer`s offers.

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If you would like to discuss the Avaya Contact Centre Select or have any questions please call us on 0344 264 5522 or please email us.





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West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


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West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570