Xima Chronical Multimedia | Avaya IP Office Contact Centre Select (ACCS) Advanced | Avaya Aura Contact Centre (AACC) Premium | |
Voice only contact centre | ✔ | ✔ | ✔ |
Online management portal | ✔ | ✔ | ✔ |
Supplied on a dedicated server | ✔ | ✔ | ✔ |
Supplied on a virtualised environment | ✔ | ✔ | ✔ |
Cloud / hosted solution | ✔ | ✔ | ✔ |
Multimedia contact centre | ✔ | ✔ | ✔ |
Work force management | ✘ | ✔ | ✔ |
PCI compliant | ✘ | ✔ | ✔ |
CRM integration | ✘ | ✔ | ✔ |
Advanced application integration | ✘ | ✘ | ✔ |
Line connectivity | Analogue, ISDN or SIP | Analogue, ISDN or SIP | Analogue, ISDN or SIP |
End points types | Analogue, Digital, IP, Softphone, Smart Phone App | Analogue, Digital, IP, Softphone, Smart Phone App | Analogue, Digital, IP, Softphone, Smart Phone App |
Scalability (# users) | Unlimited | 10 - 400 | 20 - 5000 |
Installation | West Pier Telecom | West Pier Telecom | West Pier Telecom |
Support & maintenance | 16 levels of care options | 16 levels of care options | 16 levels of care options |
Support desk | Dedicated helpdesk 24/7* | Dedicated helpdesk 24/7* | Dedicated helpdesk 24/7* |
Software upgrades | Inclusive software upgrades | As & when or inclusive in support & maintenance | As & when or inclusive in support & maintenance |
Soft moves and changes | Inclusive with 24 Hour support & maintenance contract | Inclusive with 24 Hour support & maintenance contract | Inclusive with 24 Hour support & maintenance contract |
Payment options | User based and premise based model | Buy lease or pay per user | Buy lease or pay per user |
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West Pier is fully certified with ISO 9001:2015 Certificate No 10570 |