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Hosted Gamma Horizon and Cloud Telephony

Advanced cloud and hosted telephony without the price tag.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Hosted Gamma Horizon and Cloud Telephony

What is Cumulus?

Our Cumulus hosted cloud telephony solution is powered by Gamma Horizon, and is a complete communications service that provides an extensive range of fixed and mobile telephony capabilities but may not have all the functionality required by organisations operating across multiple sites, depending on that organisation's needs but is a much cheaper hosted telephony solution compared to more advanced solutions. This feature rich solution has flexible payment options so you only pay for the features you need on a simple per-user basis.

Our Cumulus hosted and cloud telephony solution has plenty of clever features with an emphasis on control and administration using our web portal, thus taking the burden away from your IT team. Administrators can quickly configure the system according to your organisation's changing requirements, while your employees can easily and effectively manage calls.

Cumulus cloud telephony only requires a minimal capital outlay, it is a reliable, proven and a jargon-free approach to telephony and communications. This hosted telephony service is suitable for any size business looking to improve its productivity and customer experience.

Cisco-SPA525G2-5-Line-IP deskphone

Benefits of Hosted Gamma Horizon and Cloud Telephony:

  • Features you can easily control. Cumulus gives you complete control of your phone system and includes an extensive range of call handling and management features which can be operated through an easy-to-use web interface.
  • Free staff with 'one number anywhere'. Cumulus integrates your fixed and mobile capabilities so that you never miss a call. Employees' desk and mobile phones can be simultaneously reached via one number; ongoing calls seamlessly transfer from one device to another without hanging up and a single voicemail box is accessible from any device.
  • On-demand service with no hidden costs. As Cumulus is hosted on your behalf, you are only paying for the features you need on a simple per-user basis. As you are not purchasing a PBX, there is no need for a major hardware investment and therefore no financing costs to contemplate.
  • Lower call costs. Cumulus offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates.
  • Flexible working. Cumulus allows businesses to become more efficient by enabling flexible work environments via hot-desking, home working, and extending the service to mobile phones and other devices.
  • Your choice of number. We allow you total flexibility with the numbers you want to use. Keep your existing numbers or replace them. Want to extend your reach and use any local area number no matter where you are located? Our Cumulus service allows you to have a Manchester number in London.
  • Improve business continuity. Protect yourself from unexpected events such as snow, floods, strikes or utility roadworks. Because Cumulus sits in the cloud, it provides business continuity features that allow your business to carry on making and taking calls, no matter the circumstances.

Features comparison between all our cloud and hosted telephony products:

Feature Mid-Market Advanced Premium
Fully Featured Desk Phone
Visual Voicemail with Email Delivery
Voice Recording
Mobile Twinning, Hot Desking
Conference Calling with Screen Sharing
Conference Calling with Meet-Me Conference Bridge
Hunt Groups with Queuing and Announcements
Auto Attendant
Flexible Calling Line Identity
Remote Worker Phone
Disaster Recovery and Local Redundancy
Administration and User Web Portal
Desktop Application with IM and Presence
MS Lync/Skype for Business Integration
MS Outlook Integration
Salesforce.com Integration
Smart Phone App with IM, Presence, Call Control. GPS Location Awareness
Soft Phone Application (Win & Mac)
DECT Options
Skills Based Routing
Supervisor Application
Multichannel Contact Delivery (email, web chat)
Receptionist Desktop Client Application
CRM Integration
Web Conferencing Collaboration

Additional Option: ○
Included: ✔
Not Included: ✘

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If you would like to discuss our Hosted Gamma Horizon and Cloud Telephony solutions or have any questions please call us on 0344 264 5522 or please email us.

Cloud telephony

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.

Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.

Cloud telephony, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

Cloud telephony based phone systems are highly scalable with minimal start-up cost. Sync your communications with your online systems.

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