Messaging &
Team Collaboration

Entry

Unlimited Users

Standard

Unlimited

Users

Premium

Unlimited

Users

Ultimate

Unlimited

Users

Unlimited Users

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Integrated telephony calling, fax and video conferencing

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Unlimited posts

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Integrated with company directory

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Unlimited guest users

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Presence status

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File sharing

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Search across groups, messages, files

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Team calendars and events

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Task management

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In-app document previews

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Team admin controls

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Advanced account-level administration controls

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Shortcuts for frequently used features: set away status, create tasks, search, etc.

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Unlimited Cloud Storage for Messages, Files, and Recordings

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-

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Meetings log and history

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Audio options: VOIP, PSTN, Call-Me

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Microsoft Outlook® and G-Suite Plugin

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Video Meetings

HD Audio and Video

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Maximum meeting participants

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100

200

200

Screen and application sharing

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Advanced annotation features

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Active speaker spotlight

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Intuitive host and attendee controls

-

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Public and private in-meeting chat

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Personal meeting IDs

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Ability to lock meetings

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Meeting passwords

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Test mic and speaker settings

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Send instant invitation via email or text

-

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Switch meeting across devices (mobile, desktop)2

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Web client (no downloads required)

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Intelligent echo cancellation

-

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Phone

Auto-receptionist

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Multi-level IVR (auto-attendant)

-

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Visual IVR editor

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HD Voice3

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Domestic outbound minutes per user

100

750

2,000

4,000

Extension-to-extension dialing

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International calling4

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International calling credit bundles

-

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Inclusive inbound UK minutes per user5

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250

1,000

2,000

Inbound caller ID number

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Outbound caller ID number

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Presence across all devices

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Corporate Directory

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Dial-by-name directory

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Call logs and reports

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Intercom6

-

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Paging6

-

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Call recording

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On-demand

Automatic

Automatic

Active call management: mute/unmute, transfer, record, forward, park (private or public)

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Custom answering & call routing rules

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Music and messages on hold

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Call screening and blocking

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Call switch and flip

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Shared lines6

-

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Call queues

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Ring Me® click-to-call me

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Ring Out® click-to-call out

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Visual voicemail

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Voicemail-to-text transcription

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-

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Voicemail with email notifications

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Heads-up display (HUD)

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Hot desking on a shared phone

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-

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Advanced call handling (monitor, whisper, barge, takeover)

-

-

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Dial Plans for large deployments – site codes and configuration template

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-

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Global

Entry

Unlimited

Users

Standard

Unlimited

Users

Premium

Unlimited

Users

Ultimate

Unlimited

Users

Global presence in 100+ countries8

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10+ languages

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1,000 Regional Calling Minutes9

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Emergency services in global countries10

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Self-service global number ordering

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User and System Administration

Web-based user and admin portals

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Instant software upgrades/updates at no charge

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24/7 support 11

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Active directory integration

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-

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User templates6

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Cost center management

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Multiple account management

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Data retention12

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Audit Trail

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Compliance exports

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ACO service status site

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Role-based access control with predefined roles/permissions

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Role-based access control with customized roles/permissions

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-

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Multi-site admin and management

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-

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Templates for bulk uploads

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Accessibility features

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Security

Alphanumeric password

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Single sign-on (SSO support)

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-

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Session timer

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Authorized apps manager

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Analytics

Adoption and usage

-

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Historical reporting (Users, queues, numbers, meetings)

-

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Live Reports14

(Real-time call reporting)

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Quality of Service (QoS)

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Real-time analytics (QoS alerts)

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-

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Device status

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-

-

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Device status alerts

-

-

-

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Integrations

Entry

Unlimited

Users

Standard

Unlimited

Users

Premium

Unlimited

Users

Ultimate

Unlimited

Users

Microsoft Teams

-

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Microsoft Outlook16

-

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Office 365 (Outlook Mail on the web)

-

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Office 365 (Teams on web)

-

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Skype for Business16

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Firefox

-

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Slack

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Zapier

-

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Salesforce®

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-

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Zendesk

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-

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ServiceNow®

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-

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SugarCRM

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-

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Bullhorn

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-

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Oracle NetSuite

-

-

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Microsoft Dynamics 365

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-

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Okta

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-

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Avaya Cloud Office Archiver

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-

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APIs17

API Access for 3rd party app development & deployment

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Voice APIs

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-

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Active Call Control API

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-

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WebRTC E999 API

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-

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Team Messaging APIs

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-

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Video APIs

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-

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Fax APIs

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-

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System Config APIs

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Data APIs

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-

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Audio Conferencing

Unlimited audio conferences with up to 1000 attendees per conference

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Own unique bridge number and access codes

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Invite international participants with local dial-in numbers in 50+ countries

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Send instant invites via email

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Reset host and participant access codes

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Premium audio conference numbers

-

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Internet Fax

Entry

Unlimited

 Users

Standard

Unlimited

Users

Premium

Unlimited

Users

Ultimate

Unlimited

Users

Send and receive faxes electronically, without a fax machine19

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Send fax via integrations

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Send faxes using a fax machine with an analogue adapter

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Scan to fax directly from desktop16

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Drag-n-drop files as attachments18

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Fax activity log

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