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Messaging &
Team Collaboration
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Entry
Unlimited Users
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Standard
Unlimited
Users
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Premium
Unlimited
Users
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Ultimate
Unlimited
Users
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Unlimited Users
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✔
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✔
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✔
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✔
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Integrated telephony calling, fax and video conferencing
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✔ 1
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✔
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✔
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✔
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Unlimited posts
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✔
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✔
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✔
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✔
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Integrated with company directory
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✔
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✔
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✔
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✔
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Unlimited guest users
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✔
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✔
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✔
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✔
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Presence status
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✔
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✔
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✔
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✔
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File sharing
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✔
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✔
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✔
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✔
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Search across groups, messages, files
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✔
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✔
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✔
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✔
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Team calendars and events
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✔
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✔
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✔
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✔
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Task management
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✔
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✔
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✔
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✔
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In-app document previews
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✔
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✔
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✔
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✔
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Team admin controls
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✔
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✔
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✔
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✔
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Advanced account-level administration controls
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✔
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✔
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✔
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✔
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Shortcuts for frequently used features: set away status, create tasks, search, etc.
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✔
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✔
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✔
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✔
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Unlimited Cloud Storage for Messages, Files, and Recordings
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-
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-
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-
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✔
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Meetings log and history
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-
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✔
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✔
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✔
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Audio options: VOIP, PSTN, Call-Me
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-
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✔
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✔
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✔
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Microsoft Outlook® and G-Suite Plugin
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-
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✔
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✔
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✔
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Video Meetings
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HD Audio and Video
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-
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✔
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✔
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✔
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Maximum meeting participants
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-
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100
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200
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200
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Screen and application sharing
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-
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✔
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✔
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✔
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Advanced annotation features
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-
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✔
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✔
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✔
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Active speaker spotlight
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-
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✔
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✔
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✔
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Intuitive host and attendee controls
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-
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✔
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✔
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✔
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Public and private in-meeting chat
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-
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✔
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✔
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✔
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Personal meeting IDs
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-
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✔
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✔
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✔
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Ability to lock meetings
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-
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✔
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✔
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✔
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Meeting passwords
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-
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✔
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✔
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✔
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Test mic and speaker settings
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-
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✔
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✔
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✔
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Send instant invitation via email or text
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-
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✔
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✔
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✔
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Switch meeting across devices (mobile, desktop)2
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-
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✔
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✔
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✔
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Web client (no downloads required)
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-
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✔
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✔
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✔
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Intelligent echo cancellation
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-
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✔
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✔
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✔
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Phone
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Auto-receptionist
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✔
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✔
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✔
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✔
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Multi-level IVR (auto-attendant)
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-
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✔
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✔
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✔
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Visual IVR editor
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-
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✔
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✔
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✔
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HD Voice3
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✔
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✔
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✔
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✔
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Domestic outbound minutes per user
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100
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750
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2,000
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4,000
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Extension-to-extension dialing
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✔
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✔
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✔
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✔
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International calling4
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✔
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✔
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✔
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✔
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International calling credit bundles
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-
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✔
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✔
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✔
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Inclusive inbound UK minutes per user5
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-
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250
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1,000
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2,000
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Inbound caller ID number
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✔
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✔
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✔
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✔
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Outbound caller ID number
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✔
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✔
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✔
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✔
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Presence across all devices
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✔
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✔
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✔
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✔
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Corporate Directory
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✔
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✔
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✔
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✔
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Dial-by-name directory
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✔
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✔
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✔
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✔
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Call logs and reports
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✔
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✔
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✔
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✔
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Intercom6
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-
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✔
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✔
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✔
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Paging6
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-
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✔
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✔
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✔
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Call recording
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-
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On-demand
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Automatic
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Automatic
|
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Active call management: mute/unmute, transfer, record, forward, park (private or public)
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✔
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✔
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✔
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✔
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Custom answering & call routing rules
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✔
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✔
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✔
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✔
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Music and messages on hold
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✔
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✔
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✔
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✔
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Call screening and blocking
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✔
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✔
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✔
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✔
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Call switch and flip
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✔
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✔
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✔
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✔
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Shared lines6
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-
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✔
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✔
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✔
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Call queues
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✔
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✔
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✔
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✔
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Ring Me® click-to-call me
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✔
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✔
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✔
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✔
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Ring Out® click-to-call out
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✔
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✔
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✔
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✔
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Visual voicemail
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✔
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✔
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✔
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✔
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Voicemail-to-text transcription
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-
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-
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✔
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✔
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Voicemail with email notifications
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✔
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✔
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✔
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✔
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Heads-up display (HUD)
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✔
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✔
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✔
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✔
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Hot desking on a shared phone
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-
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-
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✔
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✔
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Advanced call handling (monitor, whisper, barge, takeover)
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-
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-
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✔
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✔
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Dial Plans for large deployments – site codes and configuration template
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-
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-
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✔
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✔
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Global
|
Entry
Unlimited
Users
|
Standard
Unlimited
Users
|
Premium
Unlimited
Users
|
Ultimate
Unlimited
Users
|
|
Global presence in 100+ countries8
|
-
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✔
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✔
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✔
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10+ languages
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-
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✔
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✔
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✔
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1,000 Regional Calling Minutes9
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-
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✔
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✔
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✔
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Emergency services in global countries10
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-
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✔
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✔
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✔
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Self-service global number ordering
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-
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✔
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✔
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✔
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User and System Administration
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Web-based user and admin portals
|
✔
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✔
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✔
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✔
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Instant software upgrades/updates at no charge
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✔
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✔
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✔
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✔
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24/7 support 11
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✔
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✔
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✔
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✔
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Active directory integration
|
-
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-
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✔
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✔
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User templates6
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-
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✔
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✔
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✔
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Cost center management
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✔
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✔
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✔
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✔
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Multiple account management
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✔
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✔
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✔
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✔
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Data retention12
|
✔
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✔
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✔
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✔
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Audit Trail
|
✔
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✔
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✔
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✔
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Compliance exports
|
✔
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✔
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✔
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✔
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ACO service status site
|
✔
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✔
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✔
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✔
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Role-based access control with predefined roles/permissions
|
✔
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✔
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✔
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✔
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Role-based access control with customized roles/permissions
|
-
|
-
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✔
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✔
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Multi-site admin and management
|
-
|
-
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✔
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✔
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Templates for bulk uploads
|
✔
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✔
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✔
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✔
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Accessibility features
|
✔
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✔
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✔
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✔
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Security
|
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Alphanumeric password
|
✔
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✔
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✔
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✔
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Single sign-on (SSO support)
|
-
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-
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✔
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✔
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Session timer
|
✔
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✔
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✔
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✔
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Authorized apps manager
|
✔
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✔
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✔
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✔
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Analytics
|
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Adoption and usage
|
-
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✔
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✔
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✔
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Historical reporting (Users, queues, numbers, meetings)
|
-
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✔
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✔
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✔
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Live Reports14
(Real-time call reporting)
|
-
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✔
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✔
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✔
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Quality of Service (QoS)
|
-
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✔
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✔
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✔
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Real-time analytics (QoS alerts)
|
-
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-
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