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Avaya Index Business Telehone System

Avaya Index business telephone system for SME and Mid-Market companies.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

Upgrade your Legacy Avaya Index Business Telephone System


Don't want to change your telephone system?

No problem. West Pier Telecom has well over twenty years maintaining Avaya Index business telephone systems, with experts all over the country. Please contact us today for a competitive maintenance quote. We are also one of only two Avaya partners in the whole UK to hold the Avaya Partner in Customer Service Excellence award for outstanding pre and importantly post-sales customer service.


Migrate your Avaya Index to the award winning Avaya IP Office or Avaya Communication manager.

Why Migrate?

As of May 2009 Avaya INDeX stopped being supported by Avaya meaning future upgrades and ongoing maintenance and support will not be available. Should any system issues arise after May 2009 you may find it difficult to get support, which could have a big impact on your business. INDeX is still a stable and reliable platform and you may feel that your INDeX system meets all your communication needs. However, since May 2009 your business will be impacted by two issues:

1) Hardware failure that cannot be resolved
2) Inability to add INDeX software licenses

To ensure minimal disruption to your business and to enable you to benefit from the very latest unified communications technology, Avaya has a range of industry leading solutions which can take your business to the next level. However, should you decide to stay with the INDeX system your business could be at risk.

What this means to my business?

These issues have the potential to seriously affect your business in the following ways:

IssueImpact on your business
Lost Revenue Hardware failure may result in an inability to make or receive calls that could mean lost revenue opportunities.
Lost Customers If customers cannot connect to your company due to a hardware failure then they are likely to place business with a competitor.
Poor Customer Service Faulty Avaya INDeX hardware may result in customer calls being misplaced, customer records not being screen-popped as well as call centre agents not being able to effectively and efficiently manage incoming calls.
Lack of Communication A fault with Avaya INDeX hardware may result in employees not being able to connect and collaborate.
Slow Response to Change If employees cannot connect and collaborate with colleagues, customers and suppliers then your business will be slow to respond to competitive, economic, environmental and market changes.
Inability to Scale Business Avaya INDeX hardware and software will not be available beyond May 2009 meaning your business will not be able to increase system capacity in line with business growth.
Reduced Business Hours If 24/7 auto-attendant functionality cannot be provided to your customers then your business hours will be reduced meaning lost revenue opportunities, lost customer loyalty and poor customer service.
Lost Competitive Edge Any disruption to business can have a detrimental impact on competitiveness. Losing the ability to provide excellent customer service and maximise revenue opportunities will give your competitors the edge.
No INDeX Development Avaya INDeX end of life will mean that your business will not be able to benefit from communication technology developments. Companies using the very latest Avaya solutions can attain a competitive advantage by implementing advanced unified communication applications and mobility solutions.


What is the Impact of Avaya INDeX Hardware Failure?

The Avaya INDeX product portfolio is comprised of many hardware components and software licenses. As of May 2009, these components and licenses will no longer be obtainable. The table below highlights the most common INDeX hardware components and the impact that a fault will have on your business.

INDeX Component What is the impact of a fault?
INDeX CPU A fault with the CPU will mean that the entire Avaya INDeX telephone system will cease to function. This means that incoming and outgoing calls will not be possible and employees will lose access to INDeX applications.
INDeX IVM A failure with the INDeX IVM will mean that incoming calls will not be routed correctly.
INDeX CCM A technical fault with the Call Centre Module will result in poor management and operation of call centre agent activity.
INDeX DECT Problems with Avaya INDeX DECT will mean that mobile in-building workers will not be able to communicate.
INDeX IPNC A fault with the IP Network Cassette will mean that networked sites will lose connectivity. As a result, inter-site voice traffic will be lost and branch sites may not be able to make or receive external calls.
INDeX DSLC A failure with the DSLC will mean that DT phones will no longer work. This will have a disastrous impact on any business.
INDeX BRI/PRI/Combo An issue with either the BRI, PRI or Combo cas-sette will mean that incoming and outgoing calls will not be possible.


As of May 2009, it is not possible to source Avaya INDeX hardware components from a 3rd party supplier. However, it will not be possible to transfer Avaya INDeX software license keys between Avaya INDeX CPU’s. Therefore, it is not possible to use any Avaya INDeX hardware component sourced from a 3rd party suppli-er.

What is the Impact of Avaya INDeX Software License Unavailability?

While your Avaya INDeX telephone system may operate adequately, without a hardware fault, long after May 2009, the ability to add software licenses to the Avaya INDeX telephone system will no longer be avail-able. As a consequence, your business will not be able to:
  • Scale the size of the business by adding more phones to the Avaya INDeX telephone system
  • Increase the number of voicemail ports to increase capacity
  • Add more call centre agents to meet customer demand
  • Improve inter-site communications with more IPNC channels

Migrating to the latest Avaya solutions ensures that your business does not suffer as a result of hardware failure, can scale capacity in line with growth and can implement the applications to drive competitive-ness.


Avaya IP Office - Up to 3000 Employees

Whether you have 5 or 3000 employees spread across a single site or up to 150 locations, the award-winning Avaya IP Office communication solution is perfect for you. This solution brings your telephony, messaging, conferencing, contact centre, video communications on to a single easy to use platform that enables your workforce to work from any location or on the move across a range of mobile devic-es.

We are currently running a trade-in offer for customers looking to upgrade to Avaya IP Office.

Learn more about the Avaya IP Office.


All the areas we cover for Avaya IP Office 500 phone system >>





If you would like to discuss the Avaya Index business phone system or have any questions please call us on 0344 264 5522 or please email us.





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West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570