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ucplus Unified Communications Software
Click To Dial Functionality

West Pier offers ucplus computer telephony integration software.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

ucplus Computer Telephony Integration

West Pier offers customers ucplus which is a powerful unified communication software suite (Computer telephony integration or CTI). ucplus allows users a high level of integration, communication and collaboration between their telephone system and their internal business system. This software enables end users to work more collaboratively and collectively, getting information about callers more quickly and efficiently. The ucplus software is easy to maintain and install and is also cost effective.

ucplus offers a "click to dial" feature which allows staff to instantly dial a telephone number at the click of a button, on their CRM system or on the internet via their web browser. If your staff do a lot of telephone calling the time taken to manually dial numbers is eliminated with ucplus' "click to dial" functionality and a significant amount of labour time is saved each day.

Please click the video below to find out more about the features of ucplus and CTI software



ucplus offers five primary license types allowing your business the right solution to get the optimal benefit according to your specific requirements:

Express

All the functionality you require. Get simple click - dial, transfer, hold, consult and others plus integration with Microsoft Outlook, Lotus Notes and Google Places.
Extra

All the features of the ucplus Express license with excellent added features including preferred device selection, availability-based actions and the Presence window's combined view.
Fusion

With all the functionality of ucplus Extra with many custom and standard CRM applications and databases. The Fusion licence allows instant access to relevant information making the end user experience so much more efficient resulting in savings in both time and money for the customer.
Operator Console

Full screen PC based Attendant Console that has been designed to improve the speed and efficiency of managing calls into a business. Operator console includes CRM integration, instant messaging and multi-site support.
Mobile

Google Android, Apple iOS and Windows Phone supported. Allows dialling and collaboration for mobile workers on the move, increasing availability, productivity and reducing costs.





If you would like to discuss our Unified Communications Software solutions or have any questions please call us on 0344 264 5522 or please email us.





Video conferencing solutions

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.


Video conferencing solutions, award winning business telephone systems, phone maintenance, networking solutions and consultancy services

West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570