ucplus Computer Telephony Integration

West Pier offers customers ucplus which is a powerful unified communication software suite (Computer telephony integration or CTI). ucplus allows users a high level of integration, communication and collaboration between their telephone system and their internal business system. This software enables end users to work more collaboratively and collectively, getting information about callers more quickly and efficiently. The ucplus software is easy to maintain and install and is also cost effective.

ucplus offers a "click to dial" feature which allows staff to instantly dial a telephone number at the click of a button, on their CRM system or on the internet via their web browser. If your staff do a lot of telephone calling the time taken to manually dial numbers is eliminated with ucplus' "click to dial" functionality and a significant amount of labour time is saved each day.

ucplus offers five primary license types allowing your business the right solution to get the optimal benefit according to your specific requirements:

Express All the functionality you require. Get simple click - dial, transfer, hold, consult and others plus integration with Microsoft Outlook, Lotus Notes and Google Places.	Extra All the features of the ucplus Express license with excellent added features including preferred device selection, availability-based actions and the Presence window's combined view.
Fusion With all the functionality of ucplus Extra with many custom and standard CRM applications and databases. The Fusion licence allows instant access to relevant information making the end user experience so much more efficient resulting in savings in both time and money for the customer.	Operator Console Full screen PC based Attendant Console that has been designed to improve the speed and efficiency of managing calls into a business. Operator console includes CRM integration, instant messaging and multi-site support.
Mobile Google Android, Apple iOS and Windows Phone supported. Allows dialling and collaboration for mobile workers on the move, increasing availability, productivity and reducing costs.