Webinar - Xima CCaaS Online Demonstration

You can use this page to register for our webinar or learn more out Xima CCaaS.

Join us for an online demonstration of Xima's powerful and feature rich cloud contact centre solution.

Xima CCaaS integrates seamlessly with Avaya Cloud Office, RingCentral, 3CX, Metaswitch, and Netsapiens with integrations for Avaya IP Office and Avaya Communication Manager arriving soon too.


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If you would like to speak to us about the webinar or your contact centre requirements, please do not hesitate to get in touch on 0344 264 5522.

Webinar Date and Time: 3.30pm to 4.30pm on Thursday March 14th 2024
Webinar Duration: 1 hour

Webinar Agenda

• An overview of the Xima CCaaS solution and its features.
• How Xima CCaaS will streamline your contact centre and improve customer service.
• A live demonstration of Xima CCaaS features including Skills-Based Routing, Queue Callback (Callback Assist) and Realtime Wallboards.

Why choose Xima CCaaS for your contact centre?

Xima CCaaS is a scalable, customizable, and easy-to-use contact centre solution that provides a smooth experience for your customers and contact centre agents.

In addition to working harmoniously with UCaaS solutions, CCaaS also provides in-depth IVR options, true cradle to grave reporting, customizable wallboards to display real time statistics, interactive chat options for your agents and customers, and everything in between.

Let your support solutions thrive with Xima's contact centre service.

Xima Skills-Based Routing

Ensure your calls are routed to the best available agent using our different skills-based routing algorithms including Intelligent Highest Skill First, Linear, Circular, or Most Idle fashion.

Xima Queue Callback (Callback Assist)

Instead of waiting in queue or having your customer abandoned due to long wait times, customers may choose to have the system hold their place in line and call them back when it's their turn.

Xima Contact Centre Agent Client (CCAC)

This web-based interface provides a single pane of glass for agents to navigate their different media channels. Agents can easily tag account codes for more detailed reporting, manage their busy time, and more.

Xima Realtime Wallboards

Report on your KPIs, agents, and queues in real time. With Realtime Wallboards, you can see their call activity, their status (including the agent state, Busy, and call statistics), and see call activity within your queues.

Xima Supervisor Control

Remotely manage employees by controlling agents and calls based on skill groups. This feature provides the ability to place employees on Busy, log them out, force calls to them, and more.

Xima Historical Reporting

Our Standard Reports interface gives you access to all Cradle to Grave data that can be queried manually or automatically via the Report Scheduler.