Webinar - Membit AI Chatbot

10.30am to 11.30am on Thursday March 21st 2024

Take advantage of the latest artificial intelligence to improve customer experience, automate customer interactions and business processes, and cut costs.

Join West Pier and Membit as we present the Membit AI Chatbot solution in an hour-long demonstration webinar.

Webinar Agenda:

• An overview of the Membit Chatbot solution and the industry leading artificial intelligence that powers it.
• A live demonstration of the Membit solution.
• A Q and A session. Put your business specific questions to the experts at Membit.

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Membit's intelligent chatbot synthesizes cutting edge technologies into a superior customer experience. Powered by AI, the chatbot explores the context that is behind the words of a user's question, creating a human-like understanding of language and conversation. Enhanced with NLP (Natural Language Processing), Membit has linguistic frameworks such as MTT (Meaning Text Thoery) used for building natural language models that allow the bot to comprehend the user's meaning. Equipped with these tools, it can hold an intuitive, natural conversation, regardless of wording, spelling or language, and provide precise answers.

With its omnichannel capabilities, Membit interfaces with a wide variety of inputs from user channels - mobile, desktop, Facebook, WhatsApp, and telephone. It processes the information and provides accurate, effective responses. It then uses its hybrid intelligence to decide whether the conversation would benefit from human interaction, in which case the conversation is automatically escalated it to a human agent - seamlessly, with no interruptions, and without the customer even realising it.

Membit's natural language understanding abilities stem from its unique scripts that create 4 types of datasets from a single data source. The initial data source contains the building blocks (both mandatory and optional) of different domains that together generate a complete set of entities and intents in the following systems - Membit NLP System, Google Dialogflow and IBM Watson. A combination of rule-based and deep-learning models process this information.

Integrate Membit into your Business Environment to offer an end-to-end smooth CX journey.