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Glasgow RingCentral, Avaya Cloud Office, iPECS and Hosted Phone Systems

We provide and maintain cloud, hosted VoIP telephony and on-premise business telephone systems in Glasgow

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning hosted business telephone systems, phone maintenance, networking solutions and consulting services.



Areas We Cover: Glasgow


Are your lines down in Glasgow? Trouble with your current provider? Please contact our help team on 01273 391200.

Are you looking for a cloud and hosted VoIP telephony solution or an on-premise business telephone systems supplier in Glasgow? Or are you looking for the best business mobile phones contract package in Glasgow? Or are you looking for a dedicated 24/7 telephone maintenance support or engineer for your existing telephone system in the Glasgow area? West Pier Telecom is a leading UK telecommunications company, with customers including Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.

We specialise in designing, installing and maintaining award-winning RingCentral, Ericsson-LG iPECS and Avaya cloud Office and hosted VoIP in Glasgow, on-premise business telephone systems and business mobile phones communication solutions and award-winning RingCentral and Five9 contact centre solutions in Glasgow.

What is Avaya Cloud Office?

West Pier is a provider of the new Avaya Cloud Office for companies in Glasgow. Avaya Cloud Office is the latest offering from Avaya and is a cloud-based UCaaS ("unified communications as a service") platform with telephony capabilities. It combines a new communication platform with the established system of Avaya IP Office phones. Avaya Cloud Office will give you and your employees in Glasgow a unified way to make phone calls, write messages, collaborate, attend video conferences, and more. Avaya Cloud Office in Glasgow streamlines office communication into one simple service. As a small or mid-sized business in Glasgow, there is no need to worry about important updates getting buried in your employees' email inboxes, travelling for every client meeting, or missing important phone calls. With the Avaya Cloud Office phone system, you can keep your employees informed and always connected. We supply, install and maintain Avaya Cloud Office solutions and on-premise and cloud and hosted Avaya IP Office 500 phone system in Glasgow.


Avaya Cloud Office Pricing:


Avaya Cloud Office pricing for companies in Glasgow is simple to understand and will help simplify your billing. It is very economical with prices starting from £8.79 a month. Just pick the pricing plan that best suites each user needs. The table below shows monthly and annual pricing per user. You can save up to 38% annually by choosing to pay annually upfront.


Entry
£76.70 pa*
£8.79 pm*

  • 100 Inclusive minutes per user
  • Avaya Cloud Phone mobile and desktop apps (iOS and Android)
  • Team messaging
  • Document sharing
  • Voicemail-to-email
  • Call Logs
  • 24/7 Customer Support


Standard
£134.30 pa*
£12.79 pm*

Everything in Entry PLUS

  • 750 Inclusive minutes per user
  • On-Demand Call Recording
  • Video meetings with up to 100 participants
  • Internet fax
  • Unlimited audio conferencing
  • Multi-Level IVR
  • Up to 24-hour meeting duration
  • Quality-of-service reports
  • Popular integrations including Office 365, G Suite, Slack, and more


Premium
£182.30 pa*
£16.79 pm*

Everything in Standard PLUS

  • 2000 Inclusive minutes per user
  • Automatic Call Recording
  • Video meetings with up to 200 participants
  • Single Sign-on
  • Multi-site admin and management
  • Up to 8-digit extensions with site codes
  • Hot desking
  • Advanced call handling including whisper, barge, and more
  • Custom roles and permissions
  • Popular CRM integrations with Salesforce, Zendesk, and more
  • Developer platform and custom integrations


Ultimate
£230.30 pa*
£20.79 pm*

Everything in Premium PLUS

  • 4000 Inclusive minutes per user
  • Video meetings with up to 200 participants
  • Device status reports
  • Device status alerts
  • Unlimited storage
* 3 year pricing for systems up to 100 users with 20% off offer if ordered by 30th September 2020.

pa = per annum
pm = per month



To learn more visit our dedicated Avaya Cloud Office page


Want an Avaya Cloud Office phone system demo in Glasgow?

Please get in touch on 0344 264 5522 or Email Us or Live Chat Click here to contact me via live chat if you need any help :-)






Contact Details


Southern Office

Telephone: 0344 264 5522


Northern Office

Telephone: 0161 470 7815


London Office

Telephone: 0203 668 2580


Our RingCentral, Ericsson-LG iPECS and Avaya IP Office cloud phone systems systems enable your workforce in Glasgow to solely use business mobile phones if they wish, saving you both money and becoming much more efficient. West Pier's solutions fully integrate with your CRM and also offers reporting solutions to companies in Glasgow allowing you to perform call recording, call reporting, all in real-time to monitor staff performance, allowing better visibility of all your company communication processes and to improve your customer service, improve business efficiency and to ultimately save you money. West Pier offers a fully bespoke unified communications solution, allowing you to control all your communications in one "app" from any smart device.

West Pier uses an industry-leading in-house built customer service support application (demo available) allowing us to offer instant 24/7* telephone maintenance support to all our customers in Glasgow and around the UK. * West Pier offers a wide range of telephone maintenance contracts to suit your needs and budget. Please click here to use our maintenance quote calculator get an instant online quote. We aim to beat all competition on price and service. West Pier have been awarded Customer Service Excellence accreditation from telecoms giant RingCentral, Ericsson-LG iPECS and Avaya for offering outstanding customer service for both pre and post sales, one of only two RingCentral, Ericsson-LG iPECS and Avaya partners in the UK to have received this award.

We install and maintain the award-winning RingCentral cloud phone system, hosted VoIP Avaya IP Office telephony and Ericsson-LG iPECS cloud, hosted VoIP and on-premise telephone solutions in Glasgow. We also offer award winning RingCentral, Ericsson-LG iPECS and Avaya Scopia video conferencing solutions in the Glasgow area and around the country, used by some of the biggest media companies in the world. West Pier stocks all the award winning range of RingCentral, Ericsson-LG iPECS and Avaya handsets and desk phones.


Our customers

We have customers, not only in Glasgow but all over the UK and internationally, in all market sectors, including the education, travel, legal, retail, health, defence and manufacturing industries and work with very small to very large enterprises. Our main focus is customer service, offering the best quality of service possible for both new and existing customers. As well as having customers in Glasgow we also serve clients anywhere in the country, and abroad. We recently designed and set up a telecommunication solution for a call centre in Clearwater, Florida, USA. West Pier's prestigious clients include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers. Customer case studies are available upon request.


Our experience

West Pier has over 20 years' experience with telephone maintenance support in Glasgow and has highly skilled and qualified RingCentral, Ericsson-LG iPECS and Avaya business telephone system engineers in the Glasgow area and all over the country. Our team of RingCentral, Ericsson-LG iPECS and Avaya experts can build exceptionally robust and reliable hosted VoIP and cloud and on-premise bespoke telephone solutions. The RingCentral, Ericsson-LG iPECS and Avaya business telephone systems in Glasgow are state-of-the-art cloud hosted VoIP telephony solutions, available as cloud/hosted VoIP or also on-premise telephony solution in Glasgow if you prefer, which brings your telephony, messaging, conferencing, contact centre, video communications on to a single, easy to use, platform (supporting up to 3000 employees spread across a single site or up to 150 locations) which enables your workforce to work from, not only in Glasgow, but any location in the world or on the move across a range of mobile devices. You can even use one app on your mobile device to control and unify all your communications, keep track of your employees and significantly cut costs. The RingCentral cloud phone system in Glasgow and across the UK has won world number one awards for how well it unifies all your communications. All of our RingCentral, Ericsson-LG iPECS and Avaya cloud phone systems and telecommunication solutions, hosted VoIP and cloud and on-premise, are tailored to meet the needs of all our customers, no matter how big your company is there in Glasgow.

Whether you choose a hosted VoIP and cloud or an on-premise telephone system, we offer 24/7 telephone maintenance and support packages, to all our customers in Glasgow, to give you peace of mind and ensure you do not lose revenue when a telephone system goes down. When a telephone system goes down, even for a short time, the negative knock on effect to all areas of a business can be devastating. Our award-winning hosted VoIP and cloud telephone systems, on-premise solutions, and telephone maintenance support solutions allow our customers to become more efficient, with super-fast hosted VOIP and voice applications and by unifying all of your communications.

Unifying your communications is crucial to becoming more efficient and competitive and allows you to connect to all your staff from any location, reaching out to customers instantly, inside or outside of your office, and can turn your mobile smart device into an office telephone at the click of a button. We offer an "app" which can control all your communications from any smart device, anywhere in the world. We also take the headache out of managing a telephone system; our hosted VoIP and cloud business telephone systems and all RingCentral, Ericsson-LG iPECS and Avaya handsets and desk phones in Glasgow are managed by us. We offer staff analysis wall boards, click to dial software, and our hosted and on-premise telephone solutions integrate with virtually all CRMs, allowing instant customer/contact screen pop-ups when an incoming call is received.

Do you have any questions? Please give us a call on 0344 264 5522.

West Pier is a Partner in Customer Excellence, one of only two companies in the UK to be awarded this accreditation for consistently receiving outstanding feedback from customers regarding our customer service and quality of telephone maintenance and support, pre and post sale. You will have peace of mind using West Pier to design, install and support your Glasgow business telephone system. West Pier is also ISO 9001:2015 accredited.

Who is RingCentral, Ericsson-LG iPECS and Avaya? RingCentral, Ericsson-LG iPECS and Avaya, formerly AT&T and Bell Labs, is the biggest telecommunications manufacturer in the world, providing award winning hosted VoIP and cloud and on-premise telephone and voice solutions to small, medium and enterprise companies all over the world.

Our Glasgow RingCentral, Ericsson-LG iPECS and Avaya hosted VoIP and cloud business telephone systems are recognised all over the world as number one for hosted VoIP / IP telephony, cloud hosted VoIP telephony, voice messaging, video conferencing and call centre solutions.

Our RingCentral, Ericsson-LG iPECS and Avaya cloud telephone solutions and services in Glasgow include on-premise business telephone systems, hosted VoIP telephony, contact centre solutions, Glasgow telephone maintenance, internet connectivity, network solutions, Glasgow video conferencing solutions, business mobile phones and business relocation services.

West Pier will design, install, support and maintain your cloud phone system and telecommunications in Glasgow and anywhere in the UK, ensuring our customers receive the very best in customer service and support.


Avaya Handsets and Deskphones in Glasgow

West Pier offer a comprehensive range of RingCentral, Ericsson-LG iPECS and Avaya telephones in Glasgow including conferencing phones and deskphones for your office and desktop. Our most popular range are the Avaya handsets and deskphones (below). Our popular and recommended Avaya telephone deskphone is the Avaya 9608G IP deskphone. Please see below for quick links to all of our deskphones and handsets.

Avaya 1400 Series Digital Desk Phones

Intuitive Interface, Advanced Audio.

Avaya 1600 Series Desk Phones

IP Phones Which Deliver Security, Reliability And Performance.
Please see below for all models in this range.

Avaya 1403 Digital Desk Phone
Avaya 1408 Digital Desk Phone
Avaya 1416 Digital Desk Phone

Please see below for all models in this range.

Avaya 1603-I IP Desk Phone
Avaya 1603 SW IP Desk Phone
Avaya 1608-I IP Desk Phone
Avaya 1616-I IP Desk Phone



Avaya 9500 Series Digital Desk Phones

Reliable Phone Communications For Midsize Businesses.

Avaya 9600 Series IP Desk Phones

Expand The Possibilities Of What A Desk Phone Can Be.
Please see below for all models in this range.

Avaya 9504 Digital Desk Phone
Avaya 9508 Digital Desk Phone

Please see below for all models in this range.

Avaya 9608G IP Desk Phone
Avaya 9611G IP Desk Phone
Avaya 9641GS IP Desk Phone



Avaya 3700 Series DECT Wireless Handsets

Wireless Phones Built For Touch Environments.

Avaya E100 Series SIP Phones
(DISCONTINUED)

Innovative And Cost-Effective SIP Communications Devices.
Please see below for all models in this range.

Avaya 3745 IP DECT Phone
Avaya 3749 IP DECT Handset

Please see below for all models in this range.

Avaya E129 SIP Desk Phone
(DISCONTINUED)

Avaya E159 Media Station
(DISCONTINUED)

Avaya E169 Media Station
(DISCONTINUED)




All the areas we cover for Avaya IP Office >>

All the areas we act as a Tier One Cloud Avaya Partner >>






If you would like to discuss our hosted or on-premise Glasgow business telephone systems or have any questions please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier is a Partner in Customer Excellence, one of only two in the UK, because we have consistently achieved very high scores in customer satisfaction surveys. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570