Areas We Cover: Norfolk
Are your lines down in Norfolk? Trouble with your current provider? Please contact our help team on 01273 391200
Are you looking for a hosted and cloud
telephony solution or an on-premise
business telephone systems supplier in Norfolk? Or are you looking for the best business mobile phones
contract package in Norfolk?
Or are you looking for a dedicated 24/7 telephone maintenance support
or engineer for your existing telephone system in the Norfolk area?
West Pier Telecom is a leading UK telecommunications company, with customers including Dorset Police, Tui Travel Plc, Ebay, JML and AXA PPP.
We specialise in designing, installing and maintaining award-winning cloud and hosted
business telephone systems and business mobile phones
communication solutions and award-winning contact centre solutions in Norfolk.
: 0344 264 5522
Telephone: 0161 470 7815
Our communication solutions enable your workforce in Norfolk to solely use business mobile phones
if they wish, saving you both money and becoming much more efficient. West Pier's solutions fully integrate with your CRM and also offers reporting solutions to companies in Norfolk allowing you to perform call recording, call reporting, all in real-time to monitor staff performance, allowing better visibility of all your company communication processes and to improve your customer service, improve business efficiency and to ultimately save you money. West Pier offers a fully bespoke unified communications solution, allowing you to control all
your communications in one "app" from any smart device.
West Pier uses an industry-leading in-house built customer service support application (demo available) allowing us to offer instant 24/7* telephone maintenance support to all our customers in Norfolk and around the UK. * West Pier offers a wide range of telephone maintenance contracts to suit your needs and budget. Please click here
to use our maintenance quote calculator get an instant online quote. We aim to beat all competition on price and service. West Pier have been awarded Customer Service Excellence accreditation from telecoms giant Avaya for offering outstanding customer service for both pre and post sales, one of only two Avaya partners in the UK to have received this award.
We install and maintain the award-winning Avaya IP Office
and Ericsson-LG iPECS hosted and on-premise solutions
We also offer award winning Avaya Scopia video conferencing solutions
in the Norfolk area and around the country, used by some of the biggest media companies in the world.
West Pier stocks all the award winning range of Avaya handsets and desk phones
We have customers in all market sectors, including the education, travel, legal, retail, health, defence and manufacturing industries and work with very small to very large enterprises. Our main focus is customer service, offering the best quality of service possible for both new and existing customers. As well as having customers in Norfolk we also serve clients anywhere in the country, and abroad. We recently designed and set up a telecommunication solution for Tui Travel in Clearwater, Florida, USA. West Pier's prestigious clients include Dorset Police, TUI Travel Plc, EBay, Lactalis McLelland (Seriously Strong Cheddar), AXA PPP, Harwoods Landrover, NAHT, JML and the Ministry of Defence, including Sandhurst Military Academy, and the latest naval destroyer warships
West Pier has over 20 years' experience and has highly skilled and qualified Avaya business telephone system engineers in the Norfolk area and all over the country. Our team of Avaya experts can build exceptionally robust and reliable hosted and cloud
bespoke telephone solutions.
We highly recommend the award winning Avaya IP Office
, a state of the art communication solution which brings your telephony, messaging, conferencing, contact centre, video communications on to a single easy to use platform (supporting up to 3000 employees spread across a single site or up to 150 locations) which enables your workforce to work from any location or on the move across a range of mobile devices. You can even use one app on your mobile device to control and unify all your communications, keep track of your employees and significantly cut costs.
All of our Avaya business telephone systems and telecommunication solutions, hosted and cloud
, are tailored to meet the needs of all our customers, no matter how big your company is.
Whether you choose a hosted and cloud
or an on-premise
telephone system, we offer 24/7 telephone maintenance and support packages, to all our customers in Norfolk, to give you peace of mind and ensure you do not lose revenue when a telephone system goes down. When a telephone system goes down, even for a short time, the negative knock on effect to all areas of a business can be devastating.
Our award winning hosted and cloud
telephone systems, on-premise
solutions, and telephone maintenance support solutions allow our customers to become more efficient, with super-fast hosted
VOIP and voice applications and by unifying all of your communications.
Unifying your communications is crucial to becoming more efficient and competitive and allows you to connect to all your staff from any location, reaching out to customers instantly, inside or outside of your office, and can turn your mobile smart device into an office telephone at the click of a button. We offer an "app" which can control all your communications from any smart device, anywhere in the world. We also take the headache out of managing a telephone system; our hosted and cloud
business telephone systems and all Avaya handsets and desk phones
in Norfolk are managed by us.
We offer staff analysis wall boards, click to dial software, and our hosted
telephone solutions integrate with virtually all CRMs, allowing instant customer/contact screen pop-ups when an incoming call is received.
Do you have any questions? Please give us a call on 0344 264 5522.
West Pier is a Partner in Customer Excellence
one of only two companies in the UK to be awarded this accreditation for consistently receiving outstanding feedback from customers regarding our customer service and quality of support, pre and post sale.
You will have peace of mind using West Pier to design, install and support your Norfolk business telephone system. West Pier is also ISO 9001:2015 accredited.
Who is Avaya? Avaya, formerly AT&T and Bell Labs, is the biggest telecommunications manufacturer in the world, providing award winning hosted and cloud
telephone and voice solutions to small, medium and enterprise companies all over the world.
Our Norfolk Avaya hosted and cloud business telephone systems are recognised all over the world as number one
for IP telephony, cloud hosted telephony, voice messaging, video conferencing and call centre solutions.
Our Avaya telephone solutions and services in Norfolk include on-premise
business telephone systems
contact centre solutions
Norfolk telephone maintenance
Norfolk video conferencing solutions
business mobile phones
and business relocation services
West Pier will design, install, support and maintain your hosted
business telephone systems and telecommunications in Norfolk and anywhere in the UK, ensuring our customers receive the very best in customer service and support.
Avaya Handsets and Deskphones in Norfolk
West Pier offer a comprehensive range of Avaya telephones in Norfolk including Avaya conferencing phones and deskphones for your office and desktop.
Our popular and recommended Avaya telephone deskphone is the Avaya 9608G IP deskphone
. Please see below for quick links to all of our deskphones and handsets.
Please click here to view the areas we cover specifically for the award-winning Avaya IP Office 500 phone system
Please click here to view the Avaya Partner areas we cover