Areas We Cover: Birmingham
Do you operate a call centre in Birmingham? Are you looking for call centre software or a cloud contact centre solution for your call centre in Birmingham?
Avaya Contact Centre Select
Avaya Aura Contact Centre
Cloud Contact Centre Solution is a cloud-based omnichannel contact centre solution for call centres in Birmingham which offers a rich feature set and a high degree of flexibility.
West Pier Telecom is an industry recognised leader in the telecommunications sector providing enterprise-scale cloud telephony and cloud contact centre software for companies not only in Birmingham but across the UK and parts of the USA.
Our larger customers include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.
Telephone: 0344 264 5522
Telephone: 0161 470 7815
Telephone: 0203 668 2580
Five9 and RingCentral integrate seamlessly with third party integration
and RingCentral are cloud-based contact / call centre software, where your agents can log in, not only from your call centre office in Birmingham but anywhere around the world.
All they need is a headset and a fibre internet connection. Therefore your call centre agents can work from home in their own house, using their regular home fibre broadband, and can be part of your call centre, even though they are not physically present in your call centre office in Birmingham.
No software downloads are necessary for the Five9 and RingCentral call centre software in Birmingham to work. Your agent just logs in where ever they are are in the world to the Five9 or RingCentral portal and they are ready to start.
The cloud contact centre solution in Birmingham is vendor agnostic, which means Five9 and RingCentral will work as standalone call centre software in Birmingham but can also be seamlessly integrated with third party applications, including voice and CRM systems, including Salesforce. Five9
and RingCentral call centre software in Birmingham provides a number of pre-installed third party plug-ins with popular CRM systems such as ZenDesk, Salesforce, ServiceNow, Microsoft and Oracle. Screen popping and click to dial are just some of the useful features your call centre agents in Birmingham would get. Five9 and RingCentral are the perfect contact centre solutions (call centre software) for those in Birmingham using Zoom
or Microsoft Teams
, formerly called Skype For Business, because call centre agents can click to dial from their CRM desktop. If you have ever wanted a Microsoft Teams contact centre in Birmingham or contact centre for Zoom solution
then Five9 and RingCentral will be the answer for your contact centre in Birmingham.
and RingCentral are leaders in third party integration so if your CRM is a bespoke solution tailored specifically to your business in Birmingham, you can still use the service. The open architecture of the Five9 and RingCentral cloud contact centre solution in Birmingham means your team can create an integration solution in a surprisingly short amount of time.
Five9 and RingCentral cloud contact centre solutions in Birmingham also fully integrate with Zoom, Microsoft Skype For Business / Microsoft Teams and many more programs, allowing you to seamlessly add Voice technology to your popular native applications.
Five9, RingCentral and Avaya contact centre solutions deliver on multiple channels
Businesses in Birmingham expect to make contact with a provider on a channel of their choice whether it be text, telephone or on social media. Not only does
RingCentral support all these channels and more but one agent can interact with customers on multiple channels, all from a single desktop and intuitive interface. Five9 has AI and can automatically select the agent whose skills are
best suited to take a call and route that call to them. Five9 and RingCentral cloud contact software has highly intelligent call routing for your call centre in Birmingham.
If the call centre agent in Birmingham is busy, Five9's software will automatically route the customer to the second or third best choice.
West Pier is also proud to be an official 8x8
partner serving companies in Birmingham and all over the world. 8x8 ("8 by 8") is a cloud phone system and unified communications solution helping customers in Birmingham combine all their communications needs in to one simple product. Your voice, online meetings, file sharing and other communication requirements are all accessible via the cloud through one simple and easy-to-use interface.
The Avaya Contact Centre Select
Avaya Aura Contact Centre
contact centre agents in Birmingham to communicate with customers via Text, IM, Email, Voice or Social Media through a single, easy to use interface.
Media-specific skills based routing, advanced reporting and call queuing features are just some of ways in which Avaya Contact Centre Select can revolutionise your call centre in Birmingham.
View the Five9 Datasheet Omnichannel.
View the Five9 Corporate FactSheet.
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