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West Sussex Five9, RingCentral and Avaya Cloud Contact Centre and Call Centre Software

West Pier is proud to be a Five9 and RingCentral partner providing cloud contact centre solutions for call centres in West Sussex.

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning hosted business telephone systems, phone maintenance, networking solutions and consulting services.

Areas We Cover: West Sussex


Five9 cloud contact centre logo    RingCentral cloud contact centre logo    Avaya cloud contact centre logo

Do you operate a call centre in West Sussex? Are you looking for call centre software or a cloud contact centre solution for your call centre in West Sussex? A Five9, RingCentral, Avaya Contact Centre Select and Avaya Aura Contact Centre Cloud Contact Centre Solution is a cloud-based omnichannel contact centre solution for call centres in West Sussex which offers a rich feature set and a high degree of flexibility. West Pier Telecom is an industry recognised leader in the telecommunications sector providing enterprise-scale cloud telephony and cloud contact centre software for companies not only in West Sussex but across the UK and parts of the USA. Our larger customers include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.


Contact Details


Southern Office

Telephone: 0344 264 5522


Northern Office

Telephone: 0161 470 7815


London Office

Telephone: 0203 668 2580


Five9 and RingCentral integrate seamlessly with third party integration

Five9 and RingCentral are cloud-based contact / call centre software, where your agents can log in, not only from your call centre office in West Sussex but anywhere around the world. All they need is a headset and a fibre internet connection. Therefore your call centre agents can work from home in their own house, using their regular home fibre broadband, and can be part of your call centre, even though they are not physically present in your call centre office in West Sussex. No software downloads are necessary for the Five9 and RingCentral call centre software in West Sussex to work. Your agent just logs in where ever they are are in the world to the Five9 or RingCentral portal and they are ready to start.

The cloud contact centre solution in West Sussex is vendor agnostic, which means Five9 and RingCentral will work as standalone call centre software in West Sussex but can also be seamlessly integrated with third party applications, including voice and CRM systems, including Salesforce. Five9 and RingCentral call centre software in West Sussex provides a number of pre-installed third party plug-ins with popular CRM systems such as ZenDesk, Salesforce, ServiceNow, Microsoft and Oracle. Screen popping and click to dial are just some of the useful features your call centre agents in West Sussex would get. Five9 and RingCentral are the perfect contact centre solutions (call centre software) for those in West Sussex using Zoom or Microsoft Teams, formerly called Skype For Business, because call centre agents can click to dial from their CRM desktop. If you have ever wanted a Microsoft Teams contact centre in West Sussex or contact centre for Zoom solution then Five9 and RingCentral will be the answer for your contact centre in West Sussex.

Five9 and RingCentral are leaders in third party integration so if your CRM is a bespoke solution tailored specifically to your business in West Sussex, you can still use the service. The open architecture of the Five9 and RingCentral cloud contact centre solution in West Sussex means your team can create an integration solution in a surprisingly short amount of time.

Five9 and RingCentral cloud contact centre solutions in West Sussex also fully integrate with Zoom, Microsoft Skype For Business / Microsoft Teams and many more programs, allowing you to seamlessly add Voice technology to your popular native applications.



West Sussex Call centre software - Five9 and RingCentral cloud contact centre solutions





Five9, RingCentral and Avaya contact centre solutions deliver on multiple channels

Businesses in West Sussex expect to make contact with a provider on a channel of their choice whether it be text, telephone or on social media. Not only does Five9 and RingCentral support all these channels and more but one agent can interact with customers on multiple channels, all from a single desktop and intuitive interface. Five9 has AI and can automatically select the agent whose skills are best suited to take a call and route that call to them. Five9 and RingCentral cloud contact software has highly intelligent call routing for your call centre in West Sussex. If the call centre agent in West Sussex is busy, Five9`s software will automatically route the customer to the second or third best choice.

The Avaya Contact Centre Select and Avaya Aura Contact Centre allows contact centre agents in West Sussex to communicate with customers via Text, IM, Email, Voice or Social Media through a single, easy to use interface. Media-specific skills based routing, advanced reporting and call queuing features are just some of ways in which Avaya Contact Centre Select can revolutionise your call centre in West Sussex.

View the Five9 Datasheet Omnichannel. View the Five9 Datasheet Omnichannel.

View the Five9 Corporate FactSheet. View the Five9 Corporate FactSheet.




If you would like to discuss our Five9, RingCentral, Avaya Contact Centre Select or Avaya Aura Contact Centre cloud contact centre solutions and call centre software in West Sussex please call us on 0344 264 5522 or please email us.





Business telephone systems, phone maintenance and networking solutions

West Pier Telecom is the UK's only Avaya partner to have had their customer service officially recognised by Avaya 4 years running. We provide award winning business telephone systems, networking and communication solutions, support and consultancy services.


Business telephone systems, phone maintenance and networking solutions

Unify all your communications. Access on any device.



West Pier is fully accredited with ISO 9001:2015

West Pier is fully accredited with ISO 9001

Certificate No 10570