Microsoft Teams Direct Routing

At West Pier Telecom, we understand the evolving needs of businesses in this rapidly changing work environment. Today, it`s more essential than ever for organisations to equip their teams with tools that enable seamless communication and collaboration, irrespective of their location. In partnership with Exponential-e, we`re proud to offer Direct Routing for Microsoft Teams, a solution designed to keep your teams connected with customers, suppliers, and colleagues around the globe.

Maximise Your Microsoft Teams Potential

Microsoft Teams Direct Routing introduces a range of smart features and services that amplify your existing capabilities. Our solution enhances business continuity and adds value to your services, allowing you to better serve your customers. With us, you can avail significantly cheaper call rates, added flexibility, and round-the-clock UK support.

What We Offer

Our Direct Routing service includes features such as:

• Automatic rerouting of phone numbers during Microsoft outages
• Seamless number porting from any provider
• Enterprise-level security and compliance
• Legacy PBX integration support
• Multiple Managed Service options
• 24/7 x 365 enhanced Microsoft support

For businesses seeking expansion and global reach, our integration of Microsoft Office 365 Microsoft Teams with global calling plans is a perfect solution. .

Always Prepared with Disaster Recovery

Unexpected events can disrupt your service delivery. Our disaster recovery service for Microsoft Teams, built on our resilient UCaaS platform, prepares you for these unforeseen circumstances. We ensure that calls are automatically redirected via PSTN to alternative locations or telephone numbers when incidents occur. .

Sophisticated Call Management

To cater to the increasing call volumes as your business grows, we can set up a sophisticated architecture through our Auto Attendant / IVR delivered via our UCaaS platform. This setup includes multi-layered IVR, providing detailed menu options for call routing and much more. .

Seamless Contact Centre as-a-Service

If you require a secure and reliable Cloud-based Contact Centre, we can deliver this into Microsoft Teams using our sophisticated Contact Centre capability. You'll benefit from a unique customer experience, full control of interactions across multiple channels, and optimal scalability aligned to your business requirements.

West Pier Telecom can help you Experience the benefits of seamless integration of Connectivity, Cloud, Voice, and IT Managed services. Together with Exponential-e, we're ready to help you in your journey towards digital transformation.

If you would like to discuss Microsoft Teams Direct Routing or have any questions please call us on 0344 264 5522 or please email us.