Areas We Cover: County Durham
Are your lines down in County Durham? Trouble with your current provider? Please contact our help team on 01273 391200
Are you looking for a cloud and hosted VoIP
telephony solution or an on-premise
business telephone systems supplier in County Durham? Or are you looking for the best business mobile phones
contract package in County Durham?
Or are you looking for a dedicated 24/7 telephone maintenance support
or engineer for your existing telephone system in the County Durham area?
West Pier Telecom is a leading UK telecommunications company, with customers including Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.
We specialise in designing, installing and maintaining award-winning RingCentral, Ericsson-LG iPECS and Avaya cloud Office and hosted VoIP in County Durham
business telephone systems and business mobile phones
communication solutions and award-winning RingCentral and Five9 contact centre solutions in County Durham.
What is Avaya Cloud Office?
West Pier is a provider of the new Avaya Cloud Office
for companies in County Durham. Avaya Cloud Office is the latest offering from Avaya and is a cloud-based UCaaS
("unified communications as a service") platform with telephony capabilities. It combines a
new communication platform with the established system of Avaya IP Office phones.
Avaya Cloud Office will give you and your employees in County Durham a unified way to make phone calls, write messages, collaborate, attend video conferences, and more. Avaya Cloud Office in County Durham
streamlines office communication into one simple service. As a small or mid-sized business in County Durham, there is no need to worry about important updates getting buried in your employees' email inboxes, travelling for every client meeting,
or missing important phone calls. With the Avaya Cloud Office phone system, you can keep your employees informed and always connected.
We supply, install and maintain Avaya Cloud Office
and on-premise and cloud and hosted Avaya IP Office 500 phone system
in County Durham.
Avaya Cloud Office Pricing and Features:
Avaya Cloud Office pricing for companies in County Durhamis simple to understand and will help simplify your billing. Just pick the Avaya Cloud Office pricing plan that best suites each user needs. The table below shows monthly and annual pricing per user. You can save up to 38% annually by choosing to pay annually upfront.
Avaya Cloud Office Offers:
- For a limited time only – all new Avaya Cloud Office customers will receive 20% off the cost off all licencing.*
- Existing Avaya users get their first 2 months free and 25% off all licencing. *
*Minimum 2 year contract required.
- 100 Inclusive minutes per user
Avaya Cloud Phone mobile and desktop apps (iOS and Android)
24/7 Customer Support
Everything in Entry PLUS
750 Inclusive minutes per user
On-Demand Call Recording
Video meetings with up to 100 participants
Unlimited audio conferencing
Up to 24-hour meeting duration
Popular integrations including
Office 365, G Suite, Slack,
Everything in Standard PLUS
2000 Inclusive minutes per user
Automatic Call Recording
Video meetings with up to 200 participants
Multi-site admin and management
Up to 8-digit extensions with site codes
Advanced call handling including whisper, barge, and more
Custom roles and permissions
Popular CRM integrations with Salesforce, Zendesk, and more
Developer platform and custom integrations
Everything in Premium PLUS
4000 Inclusive minutes per user
Video meetings with up to 200 participants
Device status reports
Device status alerts
|pa = per annum
pm = per month
Want an Avaya Cloud Office phone system demo in County Durham?Please get in touch on 0344 264 5522 or Email Us
or Live Chat
Telephone: 0344 264 5522
Telephone: 0161 470 7815
Telephone: 0203 668 2580
, Ericsson-LG iPECS
and Avaya IP Office
cloud phone systems systems enable your workforce in County Durham to solely use business mobile phones
if they wish, saving you both money and becoming much more efficient. West Pier's solutions fully integrate with your CRM and also offers reporting solutions to companies in County Durham allowing you to perform call recording, call reporting, all in real-time to monitor staff performance, allowing better visibility of all your company communication processes and to improve your customer service, improve business efficiency and to ultimately save you money. West Pier offers a fully bespoke unified communications solution, allowing you to control all
your communications in one "app" from any smart device.
West Pier uses an industry-leading in-house built customer service support application (demo available) allowing us to offer instant 24/7* telephone maintenance support to all our customers in County Durham and around the UK. * West Pier offers a wide range of telephone maintenance contracts to suit your needs and budget. Please click here
to use our maintenance quote calculator get an instant online quote. We aim to beat all competition on price and service. West Pier have been awarded Customer Service Excellence accreditation from telecoms giant RingCentral, Ericsson-LG iPECS and Avaya for offering outstanding customer service for both pre and post sales, one of only two RingCentral, Ericsson-LG iPECS and Avaya partners in the UK to have received this award.
We install and maintain the award-winning RingCentral Office cloud phone system
, hosted VoIP Avaya IP Office telephony
and Ericsson-LG iPECS cloud, hosted VoIP and on-premise telephone solutions
in County Durham.
We also offer award winning RingCentral, Ericsson-LG iPECS and Avaya Scopia video conferencing solutions
in the County Durham area and around the country, used by some of the biggest media companies in the world.
West Pier stocks all the award winning range of RingCentral, Ericsson-LG iPECS and Avaya handsets and desk phones
We have customers, not only in County Durham but all over the UK and internationally, in all market sectors, including the education, travel, legal, retail, health, defence and manufacturing industries and work with very small to very large enterprises. Our main focus is customer service, offering the best quality of service possible for both new and existing customers. As well as having customers in County Durham we also serve clients anywhere in the country, and abroad. We recently designed and set up a telecommunication solution for a call centre in Clearwater, Florida, USA. West Pier's prestigious clients include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers
. Customer case studies are available upon request.
West Pier has over 20 years' experience with telephone maintenance support in County Durham
and has highly skilled and qualified RingCentral, Ericsson-LG iPECS and Avaya business telephone system engineers in the County Durham area and all over the country.
Our team of RingCentral, Ericsson-LG iPECS and Avaya experts can build exceptionally robust and reliable hosted VoIP and cloud
bespoke telephone solutions.
The RingCentral, Ericsson-LG iPECS and Avaya business telephone systems in County Durham are state-of-the-art cloud hosted VoIP telephony solutions, available as cloud/hosted VoIP or also on-premise telephony solution in County Durham if you prefer, which brings your telephony, messaging, conferencing, contact centre, video communications on to a single, easy to use, platform (supporting up to 3000 employees spread across a single site or up to 150 locations) which enables your workforce to work from, not only in County Durham, but any location in the world or on the move across a range of mobile devices. You can even use one app on your mobile device to control and unify all your communications
, keep track of your employees and significantly cut costs. The RingCentral Office cloud phone system in County Durham and across the UK has won world number one awards for how well it unifies all your communications.
All of our RingCentral, Ericsson-LG iPECS and Avaya cloud phone systems and telecommunication solutions, hosted VoIP and cloud
, are tailored to meet the needs of all our customers, no matter how big your company is there in County Durham.
Whether you choose a hosted VoIP and cloud
or an on-premise
telephone system, we offer 24/7 telephone maintenance and support packages, to all our customers in County Durham, to give you peace of mind and ensure you do not lose revenue when a telephone system goes down. When a telephone system goes down, even for a short time, the negative knock on effect to all areas of a business can be devastating.
Our award-winning hosted VoIP and cloud
telephone systems, on-premise
solutions, and telephone maintenance support solutions allow our customers to become more efficient, with super-fast hosted
VOIP and voice applications and by unifying all of your communications.
Unifying your communications is crucial to becoming more efficient and competitive and allows you to connect to all your staff from any location, reaching out to customers instantly, inside or outside of your office, and can turn your mobile smart device into an office telephone at the click of a button. We offer an "app" which can control all your communications from any smart device, anywhere in the world. We also take the headache out of managing a telephone system; our hosted VoIP and cloud
business telephone systems and all RingCentral, Ericsson-LG iPECS and Avaya handsets and desk phones
in County Durham are managed by us.
We offer staff analysis wall boards, click to dial software, and our hosted
telephone solutions integrate with virtually all CRMs, allowing instant customer/contact screen pop-ups when an incoming call is received.
Do you have any questions? Please give us a call on 0344 264 5522.
West Pier is a Partner in Customer Excellence
one of only two companies in the UK to be awarded this accreditation for consistently receiving outstanding feedback from customers regarding our customer service and quality of telephone maintenance and support, pre and post sale.
You will have peace of mind using West Pier to design, install and support your County Durham business telephone system. West Pier is also ISO 9001:2015 accredited.
West Pier is also proud to be an official 8x8
cloud phone system partner serving companies in County Durham and globally.
Who is RingCentral, Ericsson-LG iPECS and Avaya? RingCentral, Ericsson-LG iPECS and Avaya, formerly AT&T and Bell Labs, is the biggest telecommunications manufacturer in the world, providing award winning hosted VoIP and cloud
telephone and voice solutions to small, medium and enterprise companies all over the world.
Our County Durham RingCentral, Ericsson-LG iPECS and Avaya hosted VoIP and cloud business telephone systems are recognised all over the world as number one
for hosted VoIP / IP telephony, cloud hosted VoIP telephony, voice messaging, video conferencing and call centre solutions.
Our RingCentral, Ericsson-LG iPECS and Avaya cloud telephone solutions and services in County Durham include on-premise
business telephone systems
hosted VoIP telephony
contact centre solutions
County Durham telephone maintenance
County Durham video conferencing solutions
business mobile phones
and business relocation services
West Pier will design, install, support and maintain your cloud
phone system and telecommunications in County Durham and anywhere in the UK, ensuring our customers receive the very best in customer service and support.
Avaya Handsets and Deskphones in County Durham
West Pier offer a comprehensive range of RingCentral, Ericsson-LG iPECS and Avaya telephones in County Durham including conferencing phones and deskphones for your office and desktop. Our most popular range are the Avaya handsets and deskphones (below).
Our popular and recommended Avaya telephone deskphone is the Avaya 9608G IP deskphone
. Please see below for quick links to all of our deskphones and handsets.
All the areas we cover for 8x8 cloud phone systems >>
All the areas we cover for Avaya IP Office >>
All the areas we act as a Tier One Cloud Avaya Partner >>
All the areas we cover for Contact Centre Software >>